ISLANDIA, N.Y., January 11, 2006 – CA (NYSE: CA) today announced the acquisition of Control-F1 Corporation, a privately held provider of support automation solutions that automatically prevent, detect, and repair end-user computer problems before they disrupt critical IT services.
The acquisition will enable customers to both significantly improve the productivity of their IT help desks and maximize service levels to end-users. It also supports EITM (Enterprise IT Management), CA’s vision for simplifying and unifying the management of IT, by making enterprise computing environments more self-healing while reducing costs associated with maintaining a healthy IT infrastructure.
Gartner Dataquest survey findings indicate mass-healing and self-healing technologies represent the most important investment that both technology providers and their customers can make in the name of IT support. *
“IT organizations have reached a critical point as the complexity and volume of technology rises and support resources remain limited,” said Jacob Lamm, senior vice president and general manager of Business Service Optimization at CA. “By augmenting our industry-leading service management portfolio with Control-F1’s automation solutions, CA is helping organizations relieve a significant portion of their daily workloads so they can focus on strategic projects.”
Through an earlier partnership, CA certified Control-F1’s solutions as interoperable with CA’s Unicenter Service Desk (see whitepaper http://ca.com/bso/supportautomation_wp/). The integrated solutions increase the effectiveness of the support desk by managing every aspect of the IT environment – including planning, deployment, maintenance, disaster recovery, and diagnosis and resolution of break-fix problems on the desktop. Newly acquired Control-F1 products include:
- CA SupportBridge Live Automation – enables technicians to repair remote users’ computers by automating detection, diagnosis, and repair procedures.
- CA SupportBridge Self Healing Automation – transforms support organizations from reactive to proactive by enabling them to monitor registry and configuration settings and the state of applications and hardware.
- CA SupportBridge Self Service Automation – empowers customers to easily resolve their own computer problems through Internet and intranet access.
CA will market the Control-F1 solutions as standalone products and will incorporate them into its portfolio of Business Service Optimization solutions, which help customers reduce costs, improve service levels, and better align IT with the business.
“With its Business Service Optimization offerings and global leadership in service management, CA is the ideal company to leverage our technology and make it available to customers around the world,” said Veer Gidwaney, founder and vice president of product marketing at Control-F1, who is joining CA as vice president of sales strategy and execution. “We look forward to making Unicenter Service Desk an even more compelling solution for enterprise IT organizations seeking to control costs while delivering an exceptional end-user experience.”
Terms of the agreement were not disclosed.
* Gartner Dataquest, “User Survey: Automation Increases Value of IT Support, North America, 2004” by Bob Igou, March 7, 2005.
NOTES TO EDITORS
About Control-F1
Founded in 1999, Control-F1 is a privately held company with headquarters in Calgary, Alberta and offices in the United States. Control F-1 customers include Accenture, Adobe, American Healthways, Choice Hotels, Columbia University, EarthLink, Gateway, GlaxoSmithKline, The Hartford, HealthSouth, IBM Global Services, Indiana University, Manulife Financial, Mercedes-Benz, New York Times, Novell, Ricoh, Rogers Shared Services, SAIC, Siemens Business Services, Wausau Financial Systems, and Wipro Technologies. More information is available at
www.control-f1.com.
About CA
CA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit ca.com.
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