Watford, United Kingdom -- August 28, 2008 -- VoiceCyber, developer and supplier of integrated voice logging solutions, is integrating the market leading
‘Agent Evaluation, Coaching and E-learning’ solution from Qualtrak Solutions Limited. The solution will provide our clients with an advance solution which goes beyond traditional quality monitoring.
The solution, known as VCLog-Coach, will provide contact centres of all sizes with the required tools to develop the skills of their agents so that they can deliver a consistent customer experience, build customer loyalty, maximise ‘sales-through-service’ and achieve first call resolution. VCLog-Coach can be used with voice or voice plus screen recording, and enables management to create multiple evaluation templates, mirror the company’s organization structure, option for Yes/No and scale, add individual question comments and audio bookmarks, create coaching summaries, create e-learning modules, option to self-evaluate, multiple reports and much more.
The biggest benefit is its simplicity of use! With VCLog-Coach team leaders will appreciate how simple it is to use. Jeff Scipio, Executive Director of VoiceCyber Europe said, “Common criticism you hear about quality monitoring products is that sometime they are too complicated and team leaders find them difficult to use or that the emphasis is purely on call monitoring. What our customers are demanding is a solution that not only measures agents’ performance simply but offers tools that enable agents to learn from their calls online and in bite-sized chunks. VCLog-Coach not only meets these requirements and much more, but is also cost effective.”
Costas Johnson, Managing Director of Qualtrak Solutions Limited added, “We are delighted to have forged a strategic alliance with VoiceCyber Europe. Their VCLog is an excellent product at a very competitive price. The combined performance management and voice/screen logging solution from VoiceCyber offers both partners and customers a solution that will challenge suppliers such as Nice and Verint, on quality, innovation and price.”
About VoiceCyber B.V.
VoiceCyber B.V. is distributor of VoiceCyber Technologies Ltd. China. The Head Office is located in The Netherlands. VoiceCyber Technologies is a professional leader of multimedia logging and monitoring, audio conference and web conference solutions and applications. VoiceCyber Technologies was founded in 1986.
VoiceCyber solutions are distributed through a global network of certified agents, distributors and technology partners in Europe and the Middle East.
Contact information:
VoiceCyber B.V. Antennestraat 86, 1322 AS Almere Phone +31 36 527 5555 E-mail
info@voicecyber.net Website:
www.voicecyber.net
About Qualtrak Solutions Ltd Qualtrak is a leading specialist in performance management and improvement solutions for the contact centre industry. Established in 1996 and based in the UK it offers leading voice recording OEM partners with a ‘white label’ agent evaluation and e-learning solution which can be tightly integrated with the recorder.. Qualtrak also provides expert implementation consultancy and training services to companies who wish to implement an effective performance management and improvement programme. Qualtrak is also linked with Qcoach.com (also founded and led by Costas Johnson) which has recently launched a web based hosted e-learning platform and comprehensive online agent training course.
www.qualtrak.com and
www.qcoach.com.