Getronics PinkRoccade in the Netherlands, announced today it has signed a major contract with Delta Lloyd Group for the development and management of a new ICT platform to handle general insurance. The contract runs until 1 January 2009.
Delta Lloyd Group is centralising the back office processes for the general insurance provided by its 3 brands - Delta Lloyd, OHRA and ABN AMRO Verzekeringen- in a Shared Service Centre (SSC).
Getronics PinkRoccade will develop a sophisticated new ICT platform and will manage the integral development, implementation, maintenance, and operation of an automation system for the general insurance SSC. TIA, a standard insurance package, will form the basis of this system.
The system will be tailored to make it suitable for policy registration and for handling claims on general insurance products. It will be able to manage the processing of large quantities of policies and will communicate with all internal and external open source systems.
The insurance products will be introduced into the new system in stages before 1 January 2007. The service will be provided based on Service level Agreements that meet the business objectives as defined by Delta Lloyd Group.
For Delta Lloyd Group, this initiative will result in considerable reductions in the cost of back office processes.
Getronics PinkRoccade was chosen because of its knowledge and experience in both ICT and business processes, as well as for its knowledge of BPO service provision in the financial market, including indemnity insurance.
This contract strengthens Getronics PinkRoccade's position as an ICT and business partner for providers of financial services.
About Getronics PinkRoccade in the Netherlands
With approximately 28,000 employees in more than 30 countries and a turnover of EUR 3 billion, Getronics is one of the world's leading providers of ICT solutions and services.
In the Netherlands, Getronics PinkRoccade strengthens the business processes of its customers by the intelligent and effective application of ICT at a strategic, operational and managerial level, enabling its customers to focus fully on their core business. Organisations that work with information intensive processes, such as governments, financial services providers, industries and healthcare organisations know Getronics PinkRoccade to be a thorough and reliable partner. With around 10,000 employees, Getronics PinkRoccade is the largest ICT service provider in the Netherlands.
About Delta Lloyd Group
As a customer-focused and service-oriented financial service provider, Delta Lloyd Group offers its customers security through risk insurance, income protection and wealth growth. Strong brands - Delta Lloyd, OHRA and ABN AMRO Insurance - enable the company to deliver a wide range of products and services through the consumer's distribution channel of choice: from simple savings products to complex insurance and pensions products and financial planning services.
Delta Lloyd Group aims to be one of the leading financial service providers in the Netherlands, Belgium and Germany. To this end, the Group pursues its core activities in profitable markets that offer sufficient scale.
Delta Lloyd Group employs approximately 6,500 staff (in FTEs). The Group consists of nine divisions and is active in four countries.
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