De Meern, 25 september 2003. FrontRange Solutions and CyberLan announces the launch of HEAT® Plus Call Centre, delivering the tools required to manage call centres and help desks.
HEAT Plus Call Centre compliments the HEAT suite by giving sales, mobile users and office based employees’ access to email, fax and voicemail messages at anytime. It offers features and functionality that help improve customer satisfaction and enhance their overall experience. Furthermore, HEAT Plus Call Centre integrates with front-line applications.
Additional features of HEAT Plus Call Centre include:
- An interaction management system and internet chat server
- Screen pops that automatically retrieve customer account details (including previous transactions)
- Unified messaging
- A complete phone system that routes calls to departments and users throughout the organisation, even across multiple offices
- Support for work groups, remote users and new communication technologies to inexpensively carry phone calls and other interactions over the internet
"For too long integrated full function telephony tools have been the sole preserve of large, enterprise local call centres.” said Alastair Trower, Product Marketing Manager of FrontRange Solutions UK “HEAT Plus Call Centre now provides ‘enterprise class’ telephony automation to the smaller, corporate call centre. HEAT Plus Call Centre provides a full telephony suite without the expense or complexity of the middleware of yesterday.”
HEAT Plus Call Centre is an affordable, out-of-the-box solution that replaces or enhances, existing, costly multi-system communications architecture. HEAT Plus Call Centre integrates with HEAT® Service & Support™ to provide seamless access to information and streamlined workflow to increase customer satisfaction and lower costs.
Notes to Editors
FrontRange Solutions (FrontRange) develops software and solutions that allow organizations to manage extraordinary business relationships and provide exceptional service. An international market leader in customer-centric software for almost 15 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore. Solutions include: Industry-leading GoldMine® software family for business relationship management (including CRM), teambased contact management and sales force automation; the award-winning HEAT® software line for world-class customer service and support; and GoldMine® CustomerIQ™, delivering the next generation of industry-specific solutions. FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Electricite de France, Mack Trucks and Turner News Network. Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards, ISM Top 30 CRM Solution Award and PC Magazine "Editors' Choice." www.frontrange.co.uk
CyberLan – Information Power is the Value Added Reseller in the Benelux for all FrontRange products and services. For the 3rd time in a row CyberLan is awarded by FrontRange as the No. 1 Value Added Reseller in EMEA Market. For more info contact M.de Bruijn, mdb@cyberlan.nl , www.cyberlan.nl