De Meern, 25 september 2003. FrontRange Solutions (FrontRange), a global market leader in relationship solutions, and CyberLan (VAR in the Benelux) announced the release of HEAT Plus Remote Support Suite, enabling technical support staff to remotely resolve customer's IT service and support issues.
HEAT Plus Remote Support Suite compliments the HEAT suite by providing help desks with a fast and easy way to support customers securely via the Internet - without having to deploy and maintain client software. By using HEAT Plus Remote Support Suite technicians are able to inspect, control, configure and correct problems remotely, on customer's computers - eliminating the task of walking the customer through cumbersome configurations or relying solely on the information customers provide.
Additional features of HEAT Plus Remote Support Suite include:
- Fast installation of server software enables instant support
- Available through license rather than subscription, allowing IT environments to control support costs
- SSL-encrypted sessions protect remote support activities (optional)
- Integrated with industry-leading HEAT Service & Support
"FrontRange and LANDesk have consistently been recognised for their strong product offerings within the service and support arena," said Patrick Bultema, president and CEO of FrontRange Solutions Inc. "By combining our solid product experience sets and working with our developed channel partner bases, we are providing a robust remote support product suite - a solution for which many of our customers have been seeking."
HEAT Plus Remote Support Suite, powered by LANDesk®, builds on FrontRange's HEAT® Service & Support™ solutions suite by providing yet another tool allowing IT staff to service customers more efficiently.
Notes to Editors
FrontRange Solutions (FrontRange) develops software and solutions that allow organizations to manage extraordinary business relationships and provide exceptional service. An international market leader in customer-centric software for almost 15 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore. Solutions include: Industry-leading GoldMine® software family for business relationship management (including CRM), teambased contact management and sales force automation; the award-winning HEAT® software line for world-class customer service and support; and GoldMine® CustomerIQ™, delivering the next generation of industry-specific solutions. FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Electricite de France, Mack Trucks and Turner News Network. Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards, ISM Top 30 CRM Solution Award and PC Magazine "Editors' Choice." www.frontrange.co.uk
CyberLan – Information Power is the Value Added Reseller in the Benelux for all FrontRange products and services. For the 3rd time in a row CyberLan is awarded by FrontRange as the No. 1 Value Added Reseller in EMEA Market. For more info contact M.de Bruijn, mdb@cyberlan.nl , www.cyberlan.nl