Fujitsu is door Gartner gepositioneerd in twee leiderschapskwadranten: Help Desk Outsourcing
[1] en Desktop Outsourcing
[2], beide in de regio Western Europe. Fujitsu werd opgenomen in twee Gartner-rapporten over deze categorieën. Beide rapporten bevatten evaluaties die zijn gebaseerd op ‘de volledigheid van de visie en de uitvoeringsbekwaamheid’.
Volgens Fujitsu heeft de ‘Sense and Respond’®-methode ervoor gezorgd dat zij in het kwadrant zijn opgenomen. ‘Sense and Respond’ is door Fujitsu ontwikkeld om de ervaringen van eindgebruikers te verbeteren terwijl aan de belangrijkste verwachtingen wordt voldaan, zoals proactiviteit, automatisering en terugdringen van telefoongesprekken.
[1] Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, Western Europe” door Gianluca Tramacere, Claudio Da Rold, Frank Ridder, 18 mei 2009
[2] Gartner, Inc. "Magic Quadrant for Desktop Outsourcing, Western Europe" door Frank Ridder, Gianluca Tramacere, Claudio Da Rold, 18 mei 2009Sense and Respond® is een geregistreerd handelsmerk van Fujitsu Services Limited
Hieronder volgt het volledige, Engelstalige persbericht:
Fujitsu positioned in the Leaders Quadrant for Desktop and Help Desk Outsourcing Western Europe Magic Quadrants
Evaluations based on completeness of vision and ability to executeFujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of two Magic Quadrant reports. These are, Help Desk Outsourcing, Western Europe1, and Desktop Outsourcing in Western Europe2. Both reports were published in May 2009 and are “evaluations based on completeness of vision and ability to execute”.
Fujitsu is currently responsible for the management of more than 1.5 million devices across 17 Western European countries, and supports more than 1 million users from 600+ different customers through its help desk capabilities. Fujitsu’s help desk and desktop management services incorporate “Sense and Respond®” methodology. Sense and Respond is designed to improve the end-user experience whilst addressing key expectations, such as pro-activity, automation and call reduction.
Fujitsu believes that this methodology has helped it to be placed in the “leaders” quadrant. Fujitsu also believes that the acceleration of its global delivery model has been an important development in its help desk and desktop management service provision, offering the potential to improve efficiency and protect profitability whilst addressing clients’ need for cost optimisation.
"It is pleasing to see where Gartner has placed us on the quadrant as, in my opinion, it underpins the progress we have made over the last three years and confirms Fujitsu as being a significant player in outsourced desktop and help desk service," said Richard Bull, director of customer services, Fujitsu, "By using standardisation and automation we are able to offer our customers significant cost savings, along with ongoing service improvement that increases business value to them."
Clients benefiting from these services from Fujitsu include: UK Department for Business Enterprise and Regulatory Reform (BERR), The Post Office and Government Offices for the English Regions and BP, KLM, Schiphol, Cofely and Evides. Fujitsu’s current global capabilities include Lisbon, Johannesburg, Tallinn in Estonia, Kuala Lumpur, Lodz in Poland and Costa Rica.
About FujitsuFujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 175,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$47 billion) for the fiscal year ended March 31, 2009. Visit uk.fujitsu.com for more information.
About the Magic QuadrantThe Magic Quadrants are copyrighted May 2009 by Gartner, Inc. and are reused with permission. A Magic Quadrant is a graphical representation of a marketplace in terms of “ability to execute” and “completeness of vision” over a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1) Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, Western Europe” by Gianluca Tramacere, Claudio Da Rold, Frank Ridder, 18 May 2009
2) Gartner, Inc. "Magic Quadrant for Desktop Outsourcing, Western Europe" by Frank Ridder, Gianluca Tramacere, Claudio Da Rold 18 May 2009Sense and Respond® is a registered trademark of Fujitsu Services Limited in the UK.
BERICHT VOOR DE REDACTIEVoor verdere persinformatie kunt u kijken op www.lewiswire.com/nl/lewiswire/Fujitsu-Services/Fujitsu-gepositioneerd-in-leiderschapskwadrant-van-Gartners-Desktop-and-Help-Desk-Outsourcing-Western-Europe-Magic-Quadrants/n/4608 of contact opnemen met Sander van Buuren van LEWIS, Global Public Relations: Tel: +31 40-235 46 00 Fax: +31 40 235 46 01
E-mail:
sandervb@lewispr.com www.lewispr.comVoor meer informatie over Fujitsu Services kunt u contact opnemen met Paul Hassels Mönning (Marketing Director Netherlands), Fujitsu Services:Tel: +31 346-598309
E-mail:
paul.hasselsmonning@nl.fujitsu.com