Real-time 1-to-1 customer support, extensive communication and analytical features
What if you would be able to directly communicate to any website visitor. Offering him 1-to-1 support in real-time, guiding him to the information he is looking for at that very moment, extending your service level to the max. The BLUEHORN Livevest toolkit offers a range of support and consulting tools that brings e-commerce and online consulting to a next level.
Web communications brought to the next level
The BLUEHORN Livevest toolkit combines advanced tracing and tracking techniques with real-time communication features. It enables companies to offer their website visitors 1-to-1 support while they are surfing the website. Mouse gestures and clicks are captured real-time and send to the companies’ support or sales team. They might even be prompted when an important client or prospect is returning to your site. A chat-like window or video pop-up is used to facilitate bi-directional communications making it possible to directly react on any questions or inquiry a visitor might have. Either by instant text messaging and audio/video feeds or by projecting selected html-pages on the visitor’s screen. Since all visitor behavior, including click paths and mouse gestures, is logged the Livevest toolkit can also be used for analyzing website performance and optimizing site design. For an in-depth dissection of information architecture, usability and design features, focus groups can be formed. IP based identification is used to cluster visitor, distill patterns in behavior and relate these statistics website characteristics.
No web owner or consultant can do without it
Focusing on communication features The BLUEHORN Livevest toolkit is tailored to suit companies who want to extend their service level by giving their prospects and clients best of both worlds: extensive online information and personal contact. Zooming in on the analytical features, the BLUEHORN Livevest toolkit is an essential tool for Web designers and Marketing consultants.
Cross Media Formats
The Bluehorn Livevest toolkit originated from a set of tools BLUEHORN developed in support to various cross media formats initiated by MediaConcern. MediaConcern is a daughter company of BLUEHORN that focuses on cross media formats that incorporate TV programming, Mobile media and online activities. BLUEHORN is specialized in computer mediated communications, interaction design and online facilities. Services range from developing and facilitating public or secure websites and online marketing to state-of-the-art applications and toolkits.
Member of Scheffrahn
BLUEHORN is a member of the Scheffrahn Holding , a group of companies dedicated to servicing the brand and media sector. Their activities range from format development & distribution (MediaConcern), interaction design & computer mediated communications (BlueHorn) to online market research and monitoring services (Netelligence) and brand protection and trademark services (Pretection International).
For additional information please contact:
BLUEHORN, Kranenburgweg 140, 2583 ER The Hague, The Netherlands, www.bluehorn.com, info@bluehorn.com, +31 (0)70 312 2800