Dimension Data, leverancier van netwerkinfrastructuur- en (IP-)telefonieoplossingen, is door Genesys Telecommunications Labaratories onderscheiden met de award voor "Best Genesys Partner in EMEA". Dimension Data gebruikt de producten van Genesys om op maat gemaakte customer interaction-oplossingen bij zijn klanten te realiseren.
Meer informatie over de "Best Genesys Partner in EMEA"-award vindt u in onderstaand Engelstalig persbericht.
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Dimension Data Named Best Genesys Partner for Europe, Middle East and Africa
Genesys and Dimension Data predict further growth in cross border contact centres and in the mid-market sector.
LONDON, August 28, 2003 - Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA) announced that Dimension Data (LSE:DDT), a leading global technology services company was named "The Best Genesys Partner in EMEA" .
Genesys is the leading provider of open software applications designed specifically to optimize customer contact - in the contact centre and across the enterprise. Dimension Data is one of Genesys' key partners - using Genesys products to create tailored customer interaction solutions for clients throughout Europe and South Africa. "Close co-operation, trust and joint commitment between Genesys and Dimension Data have led to a highly successful business partnership and many satisfied customers, with Dimension Data expanding their Genesys business across South Africa and Europe," stated Tina Seuchter, Genesys Channel Director for EMEA.
"This award is very important for Dimension Data. It is recognition of our success in working with Genesys to deliver customer interaction solutions that work - helping our clients to create a better experience for their customers and meet business objectives. It shows the results of our continued investment, commitment, professional excellence and quality approach with Genesys since 1997," stated Marc Orphanides, Sales Director for Dimension Data's Customer Interactive Solutions business in Europe. Dimension Data's demand for high technical standards, reliable products and comprehensive product support is matched by Genesys'
product suite and the customer service provided by the Genesys University, Professional Services and Technical Support teams.
Looking to the future both companies expect major growth in the mid-market contact centre sector with Dimension Data seeing Genesys Express as the mid-market solution of choice. Genesys Express is an out-of-the-box solution for single-site contact centres that are implementing voice and e-mail channels for customer interactions. "It is a solution that is easily deployed and simple to maintain but at the same time provides the sophisticated functionality needed by our mid-market customers," stated Neville Cousins, Dimension Data CTO for CIS Global.
The companies also envisage a significant focus within European organisations on providing cross-border virtual solutions and the extension of contact centre functionality beyond the call centre into the organisation as a whole.
Current joint customers include: FedEx, AXA, Mobistar, Belgacom Mobile, Sanlam Life, Premier Farnell, Vodacom (ZA), SARS (South African Revenue
Services.)
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About Genesys
Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations.
Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource - the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management.
Visit www.genesyslab.com for more information.
About Dimension Data
Dimension Data Holdings plc (LSE: DDT) is a leading global technology company. The Group provides solutions and services that optimise and manage the performance of IT infrastructures to enable business to build competitive advantage. To achieve this, the Group delivers solutions using its proprietary 'Application Network' architectural framework and its expertise in networking, application integration and managed services.
Dimension Data, founded in 1983, had revenues of $2.1 billion in 2002 and operates in 30+ countries with over 9,000 employees. For more information visit www.didata.com