AMSTERDAM - 16 september 2005 - MessageLabs, the leading provider of messaging security and management services to businesses, has been voted number one for customer satisfaction in a survey of 5,186 senior UK IT professionals in the annual VNU ImageTrak survey, conducted by independent research company, NOP World.
Based on a sample of 186 customers, MessageLabs topped the board across four out of five IT security criteria, including high reliability, good return on investment and ease of integration. For overall customer satisfaction MessageLabs was ranked number one with the highest score in the industry of 85%, fending off tough competition from leading IT companies such as Sophos (82%), RSA Security (79%), IBM (77%) and Symantec (75%).
Key survey highlights include:
- High Reliability, MessageLabs ranked number 1 with 89%
- Ease of Integration, MessageLabs ranked number 1 with 84%
- Good Return on Investment, MessageLabs ranked joint number 1 with Sophos with 83%
- Good Manageability, MessageLabs ranked number 2 with 82%, alongside Sophos and behind RSA with 85%
MessageLabs puts its success down to the strength of its managed service offering and the way in which it efficiently handles its customers' requests.
"We are absolutely thrilled by the results of this industry survey because as a managed service provider, user experience is critical to our business success. These results show the confidence our users have in our solutions, reflecting our ongoing focus on improving the quality of customer service through our special client care team. We've also been successful in achieving some of the highest service level agreements in the industry adding additional certainty for our clients." comments Carmen Carey, Chief Operating Officer at MessageLabs.
This approach has already resulted in MessageLabs winning a five-star rating from the VertiTest Anti-Spam Benchmark Service, with a capture rate of 99.29 per cent and a false positive rate of 0.00 per cent.
Carey concludes, "Our vision is to expand the depth and breadth of our portfolio with several new product launches in 2005. We will be moving into other protocols such as HTTP and launching our web security services suite in October, which will include web scanning, URL filtering and spyware capabilities – all of which will ensure we remain at the cutting-edge of the security industry providing IT professionals with certainty, confidence and control over the security of their IT systems and business operations."
A copy of the full report may be downloaded from the MessageLabs website at: www.messagelabs.com/ImageTrak2005.
MessageLabs managed service approach provides organizations with a complete managed security solution, without the hassle, inconvenience or additional cost of traditional software or hardware solutions. These services ensure the integrity of electronic communications, helping businesses to manage and reduce risk while securing their critical infrastructure and business information.
About MessageLabs
MessageLabs is the world's leading provider of messaging security and management services with more than 12,000 clients and offices in eight countries. For more information, please visit www.messagelabs.com.
Voor meer informatie:
Pleon voor MessageLabs
Tel: 020-4874000
Email: vriesstrookman@pleon.com