Nieuwegein, May 26, 2004 Computer Associates International, Inc. (NYSE:CA), Pink Elephant and PinkRoccade announced a global services agreement to help organizations optimize operational efficiency and better align IT services to business demands and goals.
The agreement will enable CA customers to decrease the time required to implement best practices described by the Information Technology Infrastructure Library (ITIL) through a broad range of education, consulting and technology services, ranging from assessment and project planning to implementation. It will leverage PinkRoccade and Pink Elephant's expertise in ITIL and CA's expertise in IT service management software tools.
Pink Elephant and PinkRoccade will offer their assessment services to help CA client organizations adopt ITIL into their environments. These services will provide CA customers with a process gap analysis and specific recommendations for a phased migration to IT process maturity and improved service management. As a result, CA Technology Services announced a new offering, entitled IT Service Management Assessment, which helps organizations adopt ITIL into their environments.
To improve alignment of IT services to business demands and goals, IT organizations must adapt their management processes to ensure high service levels, rapid response times and efficient remediation. This adaptation requires the implementation of both appropriate service management technologies and proven service management best practices.
"In addition to being an important step toward on-demand computing, improved management processes deliver real business value in the form of cost savings and increased end-user productivity," said Una O'Neill, senior vice president and general manager of CA Technology Services. "By leveraging the ITIL expertise and experience that Pink Elephant and PinkRoccade offer, CA Technology Services will help bring customers' service management strategies up to the exacting standards required in an environment where IT services are both complex and critical to the business."
ITIL, the industry's most widely accepted approach to IT service management, is gaining momentum worldwide due to increased regulatory pressure and its success in improving IT as a service. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally, and is supported by a comprehensive qualification scheme, accredited training organizations, and assessment tools.
"The number of organizations seeking to implement ITIL best practices globally is continuously growing," said David Ratcliffe, president of Pink Elephant. "For many years Pink Elephant and PinkRoccade have worked to implement processes and provide guidance about technology and people. We value the opportunity to work with technology companies like CA to complete the picture." "We are delighted to be working with CA and Pink Elephant," said Clive Hyland, CEO of PinkRoccade UK. "Until now any organisation considering a multi-national ITIL project has faced a significant challenge."
About CA
Computer Associates International, Inc. (NYSE:CA), the world's largest management software company, delivers software and services across infrastructure, security, storage and life cycle management to optimize the performance, reliability and efficiency of enterprise IT environments. Founded in 1976, CA is headquartered in Islandia, N.Y., and operates in more than 100 countries. For more information, please visit
http://ca.com.
About CA Technology Services
CA Technology Services delivers packaged and customized services to meet customers' unique needs, business needs from assessments to implementation, to technology optimization and education. CA Technology Services leverages its global expertise in enterprise management, security management, storage management, portal and business intelligence, application life cycle management, and data management to maximize customers' IT investments.
About Pink Elephant
Pink Elephant is the world's leading IT service management conference, education, and consulting provider. With operations in North America, and the Asia Pacific region, Pink Elephant works with an extensive array of clients - both public and private sector - around the world. For more information, visit www.pinkelephant.com.
About PinkRoccade
Headquartered in Holland, PinkRoccade nv is one of the largest ICT companies in Europe. Delivering managed services, and IT service management consulting and education, the company employs 8,800 staff worldwide with revenues for 2002 in excess of Euro 810 million. With extensive experience of IT infrastructure and applications management, the company operates the largest commercial data centre in the Netherlands in addition to two data centres in the UK.
###
© 2004 Computer Associates International, Inc. One Computer Associates Plaza, Islandia, N.Y. 11749. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.