Englewood Cliffs, NJ – September 23, 2003 – Wishbone Systems, a leading field service management and optimization software provider, announced today the decision by The Netherlands telecommunications giant Royal KPN to implement the Wishbone ServiceSuite.
KPN, a leading telecommunications company that offers a wide range of high-quality, innovative services for consumer and business customers, has selected the Wishbone ServiceSuite to provide optimized service technician scheduling and dispatch, as well as enhanced mobile communication with its field service technicians, throughout all of KPN’s multi-national service area. KPN’s field service organization supports several million customers in the Netherlands, Belgium and Germany. KPN is the leader in all major segments of the Dutch telecommunications market and is also a major mobile operator in Germany via E-Plus and Belgium via BASE. The KPN implementation follows the Wishbone ServiceSuite implementation at Deutsche Telekom, the largest telecommunications company in Germany.
“We are experiencing a tremendous adoption of our vision for the optimized delivery of field services. Our most recent partnership with KPN is a significant step in solidifying our dominance and expansion in the European market and world-wide.” Commented Wishbone Systems Chief Executive Officer Ashok Samuel. “Wishbone Systems service optimization value proposition is compelling and demonstrable and ultimately led to our selection by KPN.”
The success of this partnership can be attributed to Mansystems Netherlands BV, a key strategic partner of Wishbone Systems, who had a significant role in identifying the business requirements for optimizing KPN’s field service operations. Mansystems will be leading the implementation of the ServiceSuite at KPN.
“In tough economic times, KPN is looking to identify ways to increase the productivity and efficiency of our field service professionals while reducing the cost of service delivery. ServiceSuite’s functionality augmented with Mansystems’ service prompted our selection of Wishbone Systems after an extensive evaluation and a successful pilot implementation which included the real-time integration necessary to leverage our existing service systems” Said Cees Schuilenburg, Program Manager at KPN.
About KPN
KPN is a telecommunications company that offers a wide range of high-quality, innovative services for consumers as well as business customers. KPN focuses on three core activities in three countries: the Netherlands (fixed network, mobile, IP/data), Belgium (mobile, IP/data) and Germany (mobile). Broadband is the keyword for all service categories. Fixed lines at home are being replaced by broadband Internet connections, mobile communication is evolving into mobile data communication, and KPN offers business customers virtual or dedicated private networks with increased capacity. www.kpn.com
About Mansystems
Founded in 1991, Mansystems has a history of providing industry-leading Service Management software solutions, training, and consultancy services. Mansystems enables organizations to improve the quality of their service and maximize overall operational effectiveness at minimum cost. Mansystems delivers both an out-of-the-box software solution and a highly scalable, easily adaptable business process authoring platform. These solutions allow organizations to automate processes for optimal workflow and service management, including IT and field force management. www.mansystems.nl
About Wishbone Systems, Inc
Wishbone Systems, Inc. is a leading provider of service process Field Service Management software providing real-time optimization to Service Supply Chains, for service personnel and parts inventory management, delivering savings through efficient management of human capital and material resources. Our software products optimize operational productivity, while leveraging existing business system infrastructures. Wishbone Systems has implemented high-volume, scalable, and flexible solutions in over 175 global 1000 organizations. Wishbone Systems was founded in 1993 and has its headquarters in Englewood Cliffs, New Jersey, U.S.A. www.wishbonesystems.com