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Critical Path Solution Helps Automate Provisioning and Synchronize User Profiles in Telecom Italia Lab

Meta-Directory Technology Shortens Time to Update User Profiles from 15 Days to One and Minimizes Internal Security Risks through Daily Updates

SAN FRANCISCO — (October 16, 2002) Critical Path, Inc. (Nasdaq: CPTH), a global leader in digital communications software and services, today announced that Telecom Italia Lab (TILAB), the research center of Telecom Italia Group, is successfully using its Identity Management solution to manage more than 1,500 employee profiles. Using the Critical Path solution TILAB has significantly reduced the time it takes to provision and update user profiles, ensuring new employees are up and running quickly and eliminating security issues related to existing or former employees.

TILAB selected Critical Path because its meta-directory solution met several key functionality requirements, offered flexible customization options and provided automatic information management. The Critical Path Meta-Directory Serverä was one of the first data integration solutions on the market, and it out-performed other solutions in TILAB's original evaluation. TILAB today uses the Critical Path solution to synchronize employee data housed on multiple directories and databases.

Earlier this year, TILAB extended its Identity Management solution by working with Critical Path partner Netegrity to implement Netegrity's SiteMinderTM Single Sign-On (SSO), functionality for centralized management of access and authentication policies. The combined solutions enable TILAB's employees to access most Web applications with a single user name and password combination, resulting in fewer help desk calls, less strain on IT resources and improved workforce productivity. TILAB's next step is to integrate its SAP environment with its existing Critical Path Meta-Directory Server and Netegrity's SiteMinder, which it plans to do in the coming months.

"Companies today are under tremendous pressure to optimize business processes, minimize security risks and extract additional value out of existing technology investments," said G. Mario Bobba, vice president of Critical Path for Southern Europe. "With Critical Path's meta-directory solutions, we're helping companies do that today. And we're providing them with a stable foundation on which to build additional value and functionality in the future."

About Telecom Italia Lab
Telecom Italia Lab is the company of the Telecom Italia Group whose mission is to promote and manage innovation, developing new technological solutions for the ICT market and investing in emerging technologies. Its strong point is its consolidated experience in the Research and Development sector in combined action with the market prospects of the entire Telecom Italia Group. The main areas range from fixed network to optical transmission networks, from last generation mobile networks to multimedia and voice applications, from ICT security to system on chip.

About Critical Path, Inc.
Critical Path, Inc. (Nasdaq: CPTH) is a global leader in digital communications software and services. The company provides messaging solutions — from wireless, secure and unified messaging to basic email and personal information management — as well as identity management solutions that simplify user profile management and strengthen information security. The standards-based Critical Path Communications Platform, built to perform reliably at the scale of public networks, delivers the industry's lowest total cost of ownership for messaging solutions and lays a solid foundation for next-generation communications services. Solutions are available on a hosted or licensed basis. Critical Path's customers include more than 700 enterprises, 190 carriers and service providers, eight national postal authorities and 35 government agencies. Critical Path is headquartered in San Francisco. More information can be found at
www.criticalpath.net

Note to Editors: Critical Path and the Critical Path logo are the trademarks of Critical Path, Inc. All other trademarks are the property of their holders.

# # #
 
Contact Information:    
Shane Dolgin
Public Relations
415.541.2661
shane.dolgin@criticalpath.net   Katey Stewart
Horn Group, Inc.
415.905.4019
kstewart@horngroup.com  


Ernst van der Ploeg
Regional Sales Director
For Critical Path Netherlands

+31 (0) 6 512 77060 phone
+31 (0) 6 105 48013 fax

A Global Leader in Digital Communications Software and Services


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