Persbericht: CM.com reports record 2021 Revenue up 67% and gross profit up 88%

FY 2021 revenue reaches € 237 million in line with upper-end of guidance range

17 FEBRUARY 2022

FY 2021 Highlights

Total revenue grew by 67% to € 237.0 million
Core revenue surged by 70% to € 228.8 million; 62% organic core revenue growth
Core gross profit rose by 92% to € 61.5 million; 63% organic core gross profit growth
Successful placement of € 100 million senior unsecured convertible bonds support future growth
CPaaS Net Dollar Retention rate grew to 134% and CPaaS enterprise churn was limited to just 3%
Strong growth for all business segments and regions
Making life easier, safer and more beautiful by adding innovations like the Voice bot, SoftPOS, and first party cookie technology

Q4 2021 Highlights

Total revenue was up 47% at € 66.8 million and core revenue grew 50% to € 64.8 million
Gross profit boosted by increased core gross margin to 28%
New customer wins across all segments including Fit For Free in the Netherlands, a leading global water distribution company with operations in Egypt and a popular nightlife venue in London (United Kingdom)
Payment services for multiple Dutch Ministries and their departments started

Message from the CEO

“We are here to help organizations around the world to communicate and engage with their customers and bring customer experiences to a next level. In 2021, growth was exceptionally strong due to high customer growth and retention, a positive financial contribution from
Covid-19 related services, and contributions from several acquisitions.

With more customers serviced in more countries across the globe, we processed more messages, voice minutes, payments and tickets. Moreover, we saw an increased demand for our customer engagement solutions including our Mobile Service and Conversational AI Cloud, which boosted our Annual Recurring Revenue (ARR) in 2021.

We are also happy to have been able to do our bit in helping governments tackle the pandemic with our communication solutions for testing and vaccination.

We continue to optimize the customer journey adding value to our customers. In 2021, we complemented our offering with several new solutions such as the Voicebot. The acquisition of PayPlaza’s innovative Point of Sale (POS) technology complements our offering of communication and payment services in a single solution. It simplifies the merchants’ onboarding processes and optimizes the user-friendliness for shoppers.

We will continue to focus on scale and growth and plan to further expand our global presence through strong local hubs. We will continue to invest in our international organization, our innovative platform and the expansion of our teams to boost future growth.

For 2022, we expect revenue to grow in line with our mid-term guidance of over 30% annual revenue growth, supported by the growth of our client base and our strong retention rates. We also expect an uptick in payment and ticketing volumes due to the reopening of venues and the return of events, and anticipate further growth of our SaaS-solutions. We see many new growth opportunities ahead and based on a strong start of the year, we are looking with confidence and excitement to 2022.”

Jeroen van Glabbeek
CEO CM.com

TARIEVEN
• Publicatie eenmalig €49

PUBLICATIEBUNDELS
• 6 voor €199
• 12 voor €349
• Onbeperkt €499

EENMALIG PLAATSEN
• Persbericht aanleveren

REGELMATIG PLAATSEN
• Bedrijfsabonnement

CONTACT
Persberichten.com
JMInternet
Kuyperstraat 48
7942 BR Meppel
Nederland
info@persberichten.com
KvK 54178096

VOLGEN
• @ICTBERICHTEN

ZOEKEN
• IT bedrijf
• IT PR-bureau

SNEL NAAR
• Persbericht aanleveren
• Abonnement
• Abo-voorwaarden
• Contactformulier
• IT Bedrijven
• IT PR-bureaus
• Tags
• Zoekhub

ACCOUNT
• Registreren
• Inloggen
• Gegevens opvragen
• Weergaveopties

OVER ONS
Persberichten.com, hét platform voor IT/Tech persberichten

DATABASE
• 103547 persberichten
• 7023 bedrijfsprofielen
• 59 PR-bureauprofielen
• 17340 tags

KENMERKEN
• Behouden tekstopmaak
• Foto/illustratie/logo
• Downloadbare bijlages
• Profiel met socials

vrijdag 15 mei 2026
	Infoblox en GoDaddy steunen open standaarden voor ontdekking, identificatie en verificatie van AI-agents

	Red Hat versterkt AI-infrastructuur met nieuwe producten en diensten

	Preview van nieuwe release Veeam Data Platform getoond tijdens VeeamON New York City
13 mei 2026 (3 dagen geleden)
	Victoria-ID voegt SKJ-registercheck toe aan screeningsplatform

	Amsterdam en Berlijn zijn Europese koplopers in efficiënt goederenvervoer

	KnowBe4 introduceert AI-native aanvalssimulatie- en trainingsproduct en nieuwe Content Creation Agent

	Veerkracht boven paniek: Nederlandse industrie beter voorbereid op nieuwe supply chain-verstoringen

	Odin Groep haalt Data- en AI-specialist Victa aan boord

	Becky.works versterkt commerciële organisatie met nieuwe Director of Sales

	Veeam introduceert Intelligent ResOps voor het Agentic AI-tijdperk en vertaalt datacontext naar sneller en preciezer herstel

	CM.com expands Executive Committee with appointment of Chief Commercial Officer

	CM.com delivers record EBITDA in 2025

	CM.com raises EUR 5 million from Dutch entrepreneur to support future growth