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Datum: (6 jaar en 79 dagen geleden)
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H1 2020 results

Further Geographical Expansion And Strong Revenue Growth Across All Core Segments

BREDA, 26 AUGUST 2020

Financial highlights
  • Strong CPaaS growth of 46% compared to H1 2019, demonstrating CM.com’s ability to capture customers and market share in a rapidly growing market
  • Core[1] revenue, consisting of CPaaS, Payments and Platform, grew with € 15.8 million (+41%) compared to H1 2019 to € 54.5 million
  • Total revenue amounted to € 57.8 million in H1 2020
  • Global expansion continued with 70% of core revenue growth generated outside The Netherlands (€ 11.1 million)
  • Core gross profit increased by 7% compared to H1 2019 to € 11.9 million in H1 2020
  • Adjusted EBITDA came in at € (0.4) million
  • CM.com reiterates its guidance, including the medium-term revenue growth target of more than 30%
Business highlights
  • Despite the negative impact of Covid-19 on customers active in Travel, Leisure, and Retail, the acceleration of the digitization of our customers offers numerous opportunities for the future
  • CPaaS Net Dollar Retention rate of 130% indicates strong revenue growth among existing customers
  • In line with our global expansion strategy regional hubs were opened in Los Angeles (USA) and Nairobi (Kenya) in H1 2020
  • The execution of our ambitious recruitment trajectory has successfully turned CM.com into a company with over 50% of personnel in Sales & Marketing as we grow our sales force globally
  • New enterprise customer wins include multinationals such as LVMH and Adidas
  • We launched Rich Communication Services (RCS) in Germany in partnership with Vodafone Germany, becoming the first CPaaS company to do so
  • Through the acquisition of Global Ticket, CM.com services important segments of the ticket market including museums and other cultural institutions
  • The acquisition of CX Company enhances our Conversational Commerce proposition with AI and rule-based chatbot functionalities




Recent van CM  
CM.com appoints Valentijn Rensing as Supervisory Board member

CM.com expands Executive Committee with appointment of Chief Commercial Officer

CM.com delivers record EBITDA in 2025

Verstreken tijd: 6 jaar en 79 dagen
CM contact  

+31 (0) 76 572 70 00
www.cm.com/nl-nl

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