SAN MATEO, Calif.—June 6, 2005—Siebel Systems, Inc. (NASDAQ: SEBL), the leading provider of customer-facing solutions, today highlighted the continued momentum of Siebel CRM OnDemand through a series of reports issued by leading industry analysts as a technology and product feature leader in the hosted CRM market.
The latest positive analyst report is Nucleus Research’s ROI Scorecard (for the On-Demand CRM Market). Siebel CRM OnDemand received a higher overall customer satisfaction rating than Salesforce.com for its hosted CRM solution. Siebel CRM OnDemand garnered a 4.4 score out of 5.0 in five key areas that factor into overall customer ROI. Siebel bested Salesforce.com in three of the five critical areas, including Vendor, User Adoption/Satisfaction, and Business Impact, reflecting the importance of business dealings with Siebel Systems and value-added product capabilities such as analytics, data warehousing, hosted contact center, sales forecasting, business processes, and industry vertical editions.
“Over the past 12 months, the On-Demand CRM market has really heated up as vendors introduce updated solutions that deliver greater technology value,” said Rebecca Wettemann, Vice President of Research, Nucleus Research. “As a result, low cost is only one of the considerations for technology selections.”
Ratings are determined by Nucleus’ assessment of five key factors contributing to the ability of a solution to deliver a positive return on investment: deployment, adoption, support, business impact, and overall vendor track record in supporting ROI. Nucleus Research derived its scores from direct interviews and customer experiences with the various hosted CRM products. The On-Demand CRM Market report can be viewed at the Siebel CRM OnDemand Web site, www.crmondemand.com.
“Customers are seeking strategic CRM solutions that can positively impact their business. With our 11 years of experience and 3.2 million users, Siebel delivers a hosted CRM solution that satisfies our customers’ business issues with built-in functionality to help them better manage their sales, marketing, and services. The net results are a more successful company and a better return on investment,” said Bruce Cleveland, Senior Vice President and General Manager, OnDemand and SMB at Siebel Systems. “What Salesforce.com offers is a generic toolkit that forces customers to bear the full cost and risk of developing, integrating, and upgrading their CRM applications. The burden of application development is the primary reason companies moved to hosted applications in the first place. Salesforce.com isn’t a revolutionary step forward, it’s ‘back to the future.’”
Nucleus’ research shows that 28 percent of Salesforce.com’s customers have to deploy other CRM solutions to supplement the lack of product functionality. True on demand CRM is a robust strategic business tool that provides proven business processes, real-time analytics, an integrated hosted contact center, built-in data warehouses, prebuilt industry editions, and the ability to track performance and opportunities.
To review this and other reports from leading industry analysts on hosted CRM, please go to www.crmondemand.com.
About Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.
About Siebel Systems
Siebel Systems is the world’s leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel’s multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company’s best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.
For more information on Siebel Systems solutions and services, please visit our Web site:
CRM - www.siebel.com/crm;
OnDemand Solutions - www.crmondemand.com;
Industry CRM - www.siebel.com/industry-crm;
Call Center and Service - www.siebel.com/call-center;
Sales Force Automation - www.siebel.com/sales-force-automation;
Marketing Automation - www.siebel.com/marketing-automation;
Business Intelligence - www.siebel.com/business-intelligence;
Integration Solutions - www.siebel.com/integration-solutions;
CRM Services - www.siebel.com/crm-services
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and firm names mentioned are the property of their respective owners and are mentioned for identification purposes only.
Meer informatie
Sandra Wasseur
Senior Marketing Director Western Europe
Siebel Systems
Telefoon: 020-5401000