Siebel Systems neemt UpShot en activa in Motiva over

Eerder deze maand hebben Siebel Systems en IBM al Siebel CRM OnDemand aangekondigd, een gehoste oplossing die inspeelt op de behoefte aan snelle, eenvoudige en betaalbare CRM. Zowel dit aanbod als de overname van UpShot passen in Siebel Systems' strategie 'CRM for Everyone', waarmee Siebel Systems CRM-oplossingen binnen het bereik van iedere mogelijke organisatie en gebruiker brengt.

Daarnaast heeft Siebel Systems activa in Motiva overgenomen, een leverancier van Enterprise Incentive Management (EIM) software. Siebel Systems zal het aanbod van Motiva integreren in haar eigen EIM-oplossing, Siebel Incentive Compensation. Met deze oplossing kunnen gebruikers incentive plannen opstellen, vooruitgang bijhouden en de resultaten van hun strategieën analyseren. Met de integratie van Motiva's services-processing architectuur kunnen gebruikers van Siebel Incentive Compensation een veel breder spectrum aan compensatieplannen beheren, met meer flexibiliteit en betere resultaten.

In haar bestaan heeft Siebel Systems strategische acquisities gebruikt om haar positie in verschillende categorieën uit te breiden, zoals de call center markt met de overname van Scopus Technologies (1998), marketing automation met de overname van Paragren Technologies (2000), productconfiguratie met de overname van OnLink Technologies (2000), en analytische CRM met de overname van nQuire (2001). In al deze gevallen was Siebel Systems succesvol in het integreren van het overgenomen bedrijf in haar eigen organisatie, en in het creëren en vasthouden van een leidende positie.

Meer informatie vindt u in de twee persberichten onder aan deze email. Als u nog vragen heeft, of met iemand van Siebel Systems wilt spreken over deze overnames, neemt u dan contact op met Text 100 Public Relations.

Met vriendelijke groet,

Ezra van Tiel
Text 100 Public Relations
Tel: +31 20 530 4343
Fax: +31 20 530 4331
Email: Ezra.vanTiel@text100.nl

- PERSBERICHT 1 VAN 2 -

Siebel Systems, Inc. to Acquire UpShot Corporation Acquisition Accelerates Siebel's Leadership in the Hosted CRM Market

SAN MATEO, Calif. - October 15, 2003-Siebel Systems, Inc., the leading provider of customer relationship management (CRM) solutions, today announced that it has signed a definitive agreement to acquire UpShot Corporation, a pioneer in delivering hosted CRM service over the Internet, in a cash transaction valued at up to $70 million. Under the terms of the deal, $50 million will be paid in cash upon closing, with potentially an additional $20 million to be paid in earn-outs during 2003 and 2004. The board of directors of each company has approved the acquisition, which is subject to customary closing conditions.

The acquisition is expected to accelerate Siebel Systems' penetration of the hosted CRM market and significantly expand customer choice in this market segment. Earlier this month, Siebel Systems and IBM jointly announced Siebel CRM OnDemand, a hosted offering specifically designed to meet the growing market demand for fast, easy, and affordable CRM. Siebel Systems will offer UpShot's widely adopted solutions as well as its own Siebel CRM OnDemand solution, with a roadmap to converge the products. 

Estimated to exceed $2.7 billion by 2006, the hosted CRM market is one of the fastest-growing segments of the overall CRM market. With its acquisition of UpShot, Siebel Systems will immediately establish a meaningful presence in the hosted CRM market.

"We are doubling down on CRM," said Siebel Systems chairman and CEO Thomas M. Siebel. "The UpShot acquisition advances our strategy of CRM for Everyone-our commitment to provide CRM solutions for every segment of the market, every type of organization, and every type of user. The employees of UpShot bring us years of experience that will enable us to rapidly take a leadership position in the hosted CRM market."
 
Privately held UpShot was the first company to offer a hosted CRM solution, followed by a series of innovations for the hosted CRM market-including the first solutions for wireless, offline, and advanced Microsoft Outlook integration. Today, UpShot has over 1,000 customers-including Fortune 500 companies such as General Motors Acceptance Corporation (GMAC) and Xerox Corporation.

"It became clear to us that a new, hybrid CRM paradigm is emerging, combining hosted and on premise CRM deployment models," said UpShot president and CEO Robert Reid. "It's also clear that Siebel Systems is leading the market in delivering these hybrid solutions that customers are demanding. Joining our forces with the CRM, support, and distribution capabilities of Siebel is a huge win for our customers-who will benefit from Siebel's strength, viability, and resources-as well as for our employees.
This combination vaults us into leadership in the hosted CRM marketplace."

Siebel Systems will provide pre-built integration for both Siebel CRM OnDemand and UpShot's CRM solutions to Siebel on premise enterprise applications. This will give customers the choice of running their CRM system in a hosted environment, on premise, or in any combination. Over time, Siebel plans to combine Siebel CRM OnDemand and UpShot's products into a common offering, leveraging Siebel's CRM product architecture and UpShot's best practices for hosted CRM.  Siebel will support both offerings and enable seamless transition from UpShot to Siebel CRM OnDemand, thus providing investment protection for existing UpShot customers.  Customers who elect to continue using the existing UpShot product will receive support indefinitely.

"Since inventing online CRM in 1999, we at UpShot have pursued a vision-delivering the easiest-to-use, fastest-to-deploy solution for increasing a company's revenues-on a massive scale," said UpShot founder and chairman Keith Raffel.  "We believe nothing could bring our dream closer to reality than this merger with Siebel Systems."

UpShot CEO Robert Reid, founder and chairman Keith Raffel, and other company executives will lead the merger of the UpShot workforce with Siebel's CRM OnDemand division. Siebel Systems has a long and consistent track record of entering new and growing CRM market segments, followed by selective acquisitions that have accelerated or extended its leadership in those segments. For example, following its initial entry into the call center market in 1996, Siebel acquired Scopus Technologies in 1998, thereby merging Siebel's leadership in sales force automation with Scopus's call center leadership. The combination effectively created the CRM industry, of which Siebel Systems became the immediate and continued market leader.

Siebel Systems has used strategic acquisitions to extend its leadership in other categories as well, including marketing automation, with the acquisition of Paragren Technologies (2000); product configuration, with the acquisition of OnLink Technologies (2000); and customer analytics, with the acquisition of nQuire Software (2001). In each instance, Siebel successfully merged the acquired company into its business and is a market leader.

Siebel Systems' acquisition of UpShot is currently expected to close by early November.

About Siebel Systems:
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships.
Siebel Systems' sales and service facilities are located in 30 countries.

About UpShot: 
Founded in 1997, UpShot Corporation is backed by ABN AMRO Private Equity, Advanced Technology Ventures, Alloy Ventures, New England Partners, and ORIX Venture Finance. Individual investors include Bob Finocchio, former president of 3Com Corporation; and Tom Proulx, co-founder of Intuit.

Headquartered in Mountain View, California, UpShot has more than 100 employees in nine regional locations in the U.S. and more than 1,000 customers. Its products include UpShot for small and midsize businesses, and UpShot XE(tm) for larger organizations. UpShot's innovative service offering and market success has earned the company prestigious industry awards, including Technology Partners Investors' Choice, Microsoft Industry Solution Award, TMC CRM Excellence Award, Willy Best Web-Based Subscription CRM Solution, Upside Top 100, Aberdeen Group What Works, Frost & Sullivan Market Engineering Award, and ASP News Top 20.

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- PERSBERICHT 2 VAN 2 -

Siebel Systems to Acquire Assets of Motiva, Inc.

Acquisition Accelerates Siebel's Leadership in the Incentive Compensation Market

SAN MATEO, Calif. - October 15, 2003 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of business applications software, today announced the acquisition of assets of Motiva Inc., a provider of Enterprise Incentive Management (EIM) software.  Siebel Systems is targeting availability for the enhanced integrated offering in the fourth quarter of 2003.

Siebel Incentive Compensation allows business users to design incentive plans, monitor progress, and analyze the results of sophisticated incentive compensation strategies.  The incorporation of Motiva's services-processing architecture will enable users of Siebel Incentive Compensation to handle a much broader variety of compensation plans with greater flexibility and increased performance.  These enhancements will allow users to better address the variety of compensation approaches that can differ considerably by industry.  Examples of compensation techniques that will be easier to implement include 'weighted attainment' across multiple products, automatic graduation of sales professionals from one compensation plan to the next, and variations in commission rates at different times in a financial period.

Motiva also provides a comprehensive modeling environment that will become part of the Siebel Incentive Compensation product line.

 "Companies are increasingly reliant on strategic incentive programs to drive business results through the proper alignment of employee and partner goals," said Jeff Scheel, Vice President and General Manager for CRM Products, Siebel Systems, Inc.  "The enhanced Siebel Incentive Compensation product will enable our customers to improve financial performance, increase supplier and customer satisfaction, and better align and motivate employees through incentive compensation programs."

Solutions for an Expensive, Complex Business Problem Typically, companies experience a significant amount of pain around issues of incentive management and variable compensation. It is not uncommon for companies to have error rates as high as ten percent in their compensation payments. As a result, organizations increasingly focus on this problem and deploy incentive compensation solutions. To this effect, Gartner Group estimated the EIM market to be one of the few technology sectors to grow in 2002, and a recent Giga Information Group study predicted that the sector will continue to grow at a compound annual growth rate of 40% through 2005.

"Gartner believes this is a strong move for Siebel," says Joe Galvin, Vice President and Research Director, Gartner Group.  "With this acquisition, Siebel gains a functionally complete application that will allow them to compete in their client base as well as the open market.  Backing Motiva with the development, marketing and distribution resources of Siebel will create a compelling alternative."

Demonstrated Flexibility, Proven Success Mellon Financial Corporation, a leading financial services provider, recently selected the Motiva suite to manage incentive compensation for all institutional sales of its financial services products. Mellon's legacy incentive compensation systems were no longer adequate to manage its diverse incentive plans for its disparate sales forces, and they found themselves seeking a flexible and scalable technology platform.

"Mellon partnered with Motiva because we needed a solution that offered both broad and deep functionality with a proven implementation track record," said Karen Stephens, Senior Vice President of Institutional Marketing, Mellon Financial Corporation. "We see this acquisition as a positive move that will enhance and add depth to Siebel's Enterprise Incentive Management product offering, and will promote future growth and product development."

Additional customers using Motiva software include: Acme Brick Company, Clorox Services Company, First Horizon Home Loans, First Tennessee Bank, and World Savings Bank.

Comprehensive EIM Capabilities
In addition to handling highly complex compensation plans and large transactional volumes, Siebel Incentive Compensation will be tightly integrated with the Siebel Sales suite to enable better territory and quota planning along with more timely reporting on variable compensation attainment.  Siebel Incentive Compensation will also integrate with the Performance Management and Compensation Planning modules of Siebel Employee Relationship Management, providing support for incentive management requirements across the enterprise.  The continued development of these product lines will be driven by the existing Siebel CRM product team, along with approximately 30 Motiva employees.

Siebel Systems has a long and consistent track record of entering new and growing CRM market segments, followed by selective acquisitions that have accelerated or extended its leadership in those segments. For example, following its initial entry into the call center market in 1996, Siebel Systems acquired Scopus Technologies in 1998, thereby merging its leadership in sales force automation with Scopus's call center leadership. The combination effectively created the CRM industry, of which Siebel became the immediate and continued market leader.

Siebel Systems has used strategic acquisitions to extend its leadership in other categories as well, including marketing automation, with the acquisition of Paragren Technologies (2000); product configuration, with the acquisition of OnLink Technologies (2000); and analytics, with the acquisition of nQuire (2001). In each instance, Siebel Systems successfully merged the acquired company into its business and now leads the market.

More information on Siebel Incentive Compensation is available at www.siebel.com.

About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships.
Siebel Systems' sales and service facilities are located in more than 30 countries.

About Motiva
Motiva, Inc. is the technology leader for global enterprise incentive management (EIM) software and services, enabling companies to create and manage flexible, highly targeted incentive programs that drive top-line and bottom-line results across the extended enterprise. Motiva is the EIM leader in financial services with customers that include First Tennessee Bank, First Horizon Home Loans, World Savings, Mellon Bank and Riggs Bank. The Motiva software solution allows businesses to rapidly align performance with strategic objectives for sales, services, channels, customers and suppliers.

Founded in 1996, Motiva is headquartered in Pleasanton, California. More information is available at http://www.motiva.com

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Voor meer informatie:
Sandra Wasseur
Marketing Director Northern-Europe
Siebel Systems
Telefoon: 020 540 1000