FrontRange Solutions Inc., a global market leader in relationship solutions and customer service and support software today announced that HEAT and GoldMine have been named by ISM, Inc., a leading customer relationship management (CRM) consulting firm, as one of the Top 30 CRM software packages for 2003. The Top 30 selections are featured in ISM's 11th edition of The Guide to CRM Automation, (
www.ismguide.com). For the third year in a row, ISM selected GoldMine and HEAT to their Top 30 list after completing an extensive marketing and technical review of dozens of CRM software packages worldwide.
"ISM congratulates FrontRange Solutions on the company's outstanding achievement," says Barton Goldenberg, president of ISM. HEAT and GoldMine were chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 171 selection criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features.
About FrontRange Solutions Inc.
FrontRange Solutions Inc. develops software and solutions that allow organizations to manage extraordinary business relationships and provide exceptional service. An international market leader in customer-centric software for almost 15 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore.
Solutions include: Industry-leading GoldMine® software family for business relationship management (including CRM), team-based contact management and sales force automation; the award-winning HEAT® software line for world-class customer service and support; and GoldMine® CustomerIQ™, delivering the next generation of industry-specific solutions.
FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Electricite de France, Mack Trucks and Turner News Network.
Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, ISM Top 30 CRM Solution Award, Users Choice Awards and PC Magazine "Editors' Choice."
About ISM
Founded in 1985, ISM, Inc. (http://www.ismguide.com) provides strategic advice for Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestlé, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox
About CyberLan
HEAT and GoldMine is distributed in the Benelux by CyberLan. Located in The Netherlands and Belgium, CyberLan delivers as a Value Added Reseller all products of FrontRange. CyberLan is awarded For the 3rd time in a row CyberLan is awarded by FrontRange as the No. 1 Value Added Reseller in EMEA Market.
For more info contact M.de Bruijn, Marketing Manager Benelux (mdb@cyberlan.nl)