Alcatel heeft de overname van Campell, Telera Corp. afgerond. Telera, een software-bedrijf uit Californië, heeft een "Voice Web" software platform ontwikkeld dat eindgebruikers in staat stelt om via de telefoon toegang te krijgen tot webgebaseerde informatie. Doordat het platform is gebaseerd op VoiceXML (Voice Extensible Markup Language) en andere open standaarden, kunnen service providers en bedrijven zelf geavanceerde voice applicaties ontwikkelen. Na de overname wordt Telera een VoiceXML competence centre binnen Genesys, een 100% dochterbedrijf van Alcatel, en zal zich vooral toespitsen op de markt van de oplossingen voor spraak-selfservice. Genesys maakt al gebruik Voice Web Technology in het Genesys Voice-portal, een geavanceerde self-service applicatie voor Customer Content Management. Op de lange termijn zal het VoiceXML competence centre Alcatel's strategie om geintegreerde voice- en datanetwerken te leveren versterken.
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Alcatel Completes Acquisition of Telera
Paris, August 15, 2002 - Alcatel (Paris: CGEP.PA and NYSE: ALA) today announced that, after finalizing all customary closing procedures, the acquisition of Campbell, California-based Telera Corp. has been completed. Telera's patented Voice Web software platform uses voice extensible markup language (VoiceXML) and other open standards to enable service providers and enterprises to develop advanced voice applications that transform the telephone into a powerful tool to access Web-based information.
Under the acquisition, Telera becomes a VoiceXML center of competency within Genesys, Alcatel's contact center software business, initially focusing on voice self-service solutions. Already Genesys is leveraging the Voice Web technology in its recently announced Genesys Voice Portal, an advanced voice self-service application for customer contact management. Longer term, the VoiceXML center of competency will strengthen Alcatel's strategy to deliver converged voice and data networks.
Prem Uppaluru, previously Telera's chief executive officer, has been appointed executive vice president, Voice Web Solutions, at Genesys. Mr. Uppaluru will drive voice self-service initiatives and products that support both Genesys' and Alcatel's leadership in communications technology.
"Genesys is focused on delivering customer contact solutions that enable companies to build long-term, profitable customer relationships," said Ad Nederlof, chief executive officer at Genesys. "We believe Telera gives us the ability to offer a new class of interaction management applications designed to help companies maximize efficiency of their contact centers while improving customer service levels."
About Alcatel
Alcatel designs, develops and builds innovative and competitive communications networks, enabling carriers, service providers and enterprises to deliver any type of content, such as voice, data and multimedia, to any type of consumer, anywhere in the world. Relying on its leading and comprehensive products and solutions portfolio, stretching from end-to-end optical infrastructures, fixed and mobile networks to broadband access, Alcatel's customers can focus on optimizing their service offerings and revenue streams. With sales of USD 22 billion (EURO 25 billion) in 2001 and 99,000 employees, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com.
About Genesys
Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), is the leading provider of customer contact center solutions for Collaborative CRM, a critical component of a complete CRM business strategy. Genesys' integrated suite of open, infrastructure-independent solutions manages customer interactions across all media types, networks, and applications. Genesys enables personalized, cost-effective customer service and delivers a foundation for enterprise-wide business processes that generate long-term, profitable customer relationships. Headquartered in San Francisco, Genesys has offices worldwide and maintains a global network of strategic partners, including Accenture, Alcatel, IBM and IBM Global Services, PeopleSoft, SAP, Siebel Systems, and Verizon. Visit www.genesyslab.com for more information.
Voor nadere informatie:
Alcatel / Eva Fodor
Tel: 070 307 9815
E.: eva.fodor@alcatel.nl
Steijger.communications BV
Tel: 036 523 5330
E.: milaine@steijger.com