Hilversum – Met de introductie van Business ConneCT Release 4.1 geeft NEC Philips Unified Solutions (NEC Philips) invulling aan de dringende behoefte van klanten om de omzet en de flexibiliteit en productiviteit van werknemers te verhogen, zeker onder de huidige economische omstandigheden.
Release 4.1 bouwt voort op het succes van Business ConneCT en maakt naast diverse toevoegingen van nuttige functies deze praktische applicatie beschikbaar op alle communicatie systemen van NEC Philips.
Met zo’n 100.000 gebruikers verdeeld over vele organisaties ondersteunt Business ConneCT dagelijks vele werknemers bij het efficiënt opzetten en afhandelen van multimediale communicatie via de telefoon, email, voicemail en conferencing.
Hilversum, The Netherlands – With the introduction of Business ConneCT Release 4.1, NEC Philips Unified Solutions (NEC Philips) responds to customer needs to urgently increase revenues and improve employee flexibility and productivity, particularly in the present economic climate.
Building on the successful market uptake of this versatile all-in-one Unified Communications suite, Release 4.1 makes Business ConneCT functionality available across all of the company’s communications platforms, including NEC’s recently introduced UNIVERGE SV8100 and SV8300 series.
Since its introduction several thousands of organisations have taken advantage of the affordable UC solution that Business ConneCT offers, with close to 100.000 end users using its services every day - a number that is rapidly increasing.
Enhanced functionality, scalability and networkingWith Release 4.1 networks of NEC Philips iS3000 PBX systems can be supported, making Business ConneCT functionality available to all network users including centralised telephony operators. Attractive new features include sophistication of presence management with PC presence indication (enabling to see whether or not someone is at his/her desk), enhanced information about callers in the operator queue and functionality to improve contact centre agent efficiency.
In this latest version, Business ConneCT scales up to 750 full smart client desktop users and 150 agent users, while it supports up to 4000 extensions of which 2000 active employees can be served simultaneously.
Placing people at the centre of communicationsBusiness ConneCT implements NEC’s UNIVERGE 360 vision and strategy – placing people at the centre of communications - and enhances customer contact, improves employee reachability and reduces costs.
NEC developed Business ConneCT as its all-in-one Unified Communications solution which allows employees to switch easily between various roles in a company, i.e. desktop user (employee), contact centre agent and operator.
The solution is based on state of the art Microsoft® .Net technology, runs on a single server while users have access on their desktop or telephone (mobile, DECT) terminals. Smart integration with NEC’s IP DECT terminals provides unique real-time presence and directory services on these terminals.
About NEC Philips Unified SolutionsNEC Philips Unified Solutions is a leading provider of comprehensive communications solutions to organisations of all types and sizes. NEC Philips offers advanced IP-based solutions that unify products, applications and services, enabling organisations to communicate and collaborate more effectively, efficiently and reliably. The company is a joint venture of NEC Corporation and Royal Philips Electronics and draws on more than 50 years experience in providing communication systems and services to a diverse and global base of customers. NEC Philips Unified Solutions is headquartered in Hilversum, the Netherlands, and serves its customers through a global network of sales organisations and business partners. For more information:
www.nec-philips.com.
About NEC CorporationNEC Corporation is one of the world's leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of its diverse and global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide. For additional information, please visit the NEC home page at:
www.nec.comFor more information, please contact:
Robert van Amerongen
NEC Philips Unified Solutions
Tel: +31 35 689 1521
Email:
robert.van.amerongen@nec-philips.comForward-looking statements
This release may contain certain forward-looking statements with respect to the financial condition, results of operations and business of NEC and Philips and certain plans and objectives of both companies with respect to these items. By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future and there are many factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements.