UTRECHT, 5 juni 2007 - Als een van de eerste technologie leveranciers biedt HP nieuwe services en certificeringen voor de vandaag geannonceerde IT Infrastructure Library (ITIL) versie 3. Specialisten van HP hebben- als enige vendor- een grote rol gespeeld bij de totstandkoming van ITIL 3. David Wheeldon en David Cannon schreven het boek Service Operations, Jeroen Bronkhorst ontwikkelde de process maps en Stuart Rance en Ashley Hanna werkten aan de ITIL v3 glossary. Mede door deze expertise is HP als geen andere organisaties in staat elementaire vragen zoals de verschillen tussen ITIL v2 en v3, de impact van ITIL v3 op de IT organisatie en welke best practices voor de specifieke organisatie het meest geschikt zijn te beantwoorden. HP biedt daarbij een op ITIL V3 afgestemd Service Management portfolio aan trainingen, consulting, support en software die IT organisatie helpt de mogelijkheden van ITIL v3 toe te passen binnen hun organisatie.
ITIL v3 is a framework of global IT management best practices intended to help facilitate the delivery of high-quality IT services across the complete service management lifecycle. In conjunction with this framework, the refreshed HP Service Management portfolio helps customers align IT operations, applications and strategy to achieve better governance, compliance and efficiency across the IT environment and ultimately, to demonstrate more IT value to the business.
“With the creation of ITIL v3, we have shifted from IT process-centric practices (ITIL v2) to a more general, overarching service-centric approach across service strategy, design and transition so enterprises can be more effective and efficient at synchronizing IT strategy with business needs,” said Sharon Taylor, chief architect of ITIL v3.
As a pioneer in service management with more than 15 years of experience, HP has been a leading driver in the refresh of the ITIL v3. One of the five core books of the library, titled “Service Operation,” was authored by HP consultants David Cannon and David Wheeldon. HP’s Jeroen Bronkhorst developed the ITIL v3 process maps, while Stuart Rance and Ashley Hanna worked on the ITIL v3 glossary.
“HP provides a comprehensive set of industry best practices with their Service Management portfolio that have helped us remain strategic throughout the process of implementing our service management roadmap,” said Sherri Young, director, Service Management, Data Return. ”HP’s continued support of ITIL and leadership in helping shape ITIL v3 help us maintain our role as a best-in-class service provider for our customers.”
The HP Service Management portfolio combines education, consulting, support and software in a set of six solutions that address all aspects of service management, including: Demand and Portfolio Management, Business Service Management, Asset and IT Financial Management, Consolidated Service Desk, Change and Configuration Management, and Infrastructure Management.
Education services, consulting services and new capabilities for the HP Business Technology Optimization software suite are the latest editions to HP’s portfolio.
“HP is the most experienced partner in the industry to help customers move from a tactical to a strategic approach to aligning IT with the business,” said Mike Rigodanzo, senior vice president, Technology Services, HP Services. “Our service management offerings can help customers deliver consistent and predictable service levels to the lines of business while lowering costs to free investment for innovation.”
Education services
HP is one of the first vendors to provide ITIL v3 certification and simulation courses that educate IT professionals on the differences between v2 and v3. The courses become available for purchase May 30.
Two workshops featuring hands-on simulations based on high-performance motor racing provide an overview of ITIL v3 and its business benefits (Service Management workshop) and the critical elements to successful portfolio and project management and how they impact business results (Project Management workshop).
In addition, HP Business Analysis and Project Management Training Services train IT professionals in best practices to ensure successful management of the design, build, test and roll out of projects.
Consulting services
To foster continual service improvement, HP helps customers establish a practical, flexible and incremental approach for deploying service management across an organization based on service management maturity level, business priorities, budgets and tolerance for risk.
New HP ITSM Assessment Services and HP Improvement Services address a critical component for the service management lifecycle by analyzing ongoing processes in comparison to ITIL v3 best practices. The Assessment Services provide a benchmark for process improvement recommendations, while the Improvement Services, which now can be offered as a standalone service no longer requiring a contract, deliver a tailored improvement plan.
HP Business Technology Optimization software for optimized business outcomes
HP’s broad software offerings for service management, project and portfolio management, change and configuration management, and quality management have been tightly aligned with the new ITIL v3 concepts of service strategy, design and transition, as well as the specific functionality mandated by ITIL books.
To speed change while minimizing business risks, enterprises need to transition from managing devices to managing business services. HP’s approach to business service configuration management includes three elements: discovery and dependency mapping of all the components that comprise a business service in the configuration management database (CMDB); technology to assess and mitigate the impact of change on a business service; and broad automation of the deployment of the change across the breadth of components that make up the business service. HP Software provides the broad capabilities that are both consistent with the new direction of ITIL v3 and meet these diverse needs.
At the heart of HP’s approach to ITIL v3 is the HP Universal CMDB, which in a recent survey conducted by mValent was the most widely preferred choice of CMDB in the industry.
More information on the HP Service Management portfolio is available at
www.hp.com/go/servicemanagement.
Over HP
HP maakt het gebruik van technologie eenvoudiger voor al haar klanten – van de individuele consument tot de grootste multinational. Met een breed portfolio op het gebied van printing, personal computing en IT infrastructuur behoort HP tot ’s werelds grootste IT-bedrijven. HP behaalde wereldwijd een omzet van $ 97,1 miljard over de laatste vier kwartalen, eindigend op 30 april 2007. Meer informatie over HP (NYSE: HPQ) is te vinden op
www.hp.nl.
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Contactpersonen voor de redactie:
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Hill & Knowlton
Kalle Siebring
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