Arnhem, 15 mei 2007 - Talisma Corporation (
www.talisma.com), marktleider op het gebied van CIM-oplossingen (Customer Interaction Management) is benoemd tot Recognized Innovator door Service & Support Professionals Association (SSPA), de grootste vereniging van specialisten in technische dienstverlening. Dankzij de Real-time Offer Engine, een oplossing voor Intelligent Offer Management van Talisma, kunnen bedrijven hun inkomsten uit ‘inbound’ customer support centers vergroten. De oplossing werd uitverkoren door een jury bestaande uit branche-experts, SSPA-leden en SSPA Vice President of Research John Ragsdale tijdens de SSPA Best Practices Conference in San Diego.
"Aangezien technische complexiteit leidt tot een enorme toename van interacties met de klant, zijn innovatieve service & support-applicaties onontbeerlijk om als bedrijf te kunnen voldoen aan de verwachtingen van de klant en deze te overtreffen,’ aldus Ragsdale. “Talisma biedt innovatieve technologie en ‘thought leadership’ die de wijze waarop bedrijven klantondersteuning benaderen radicaal kunnen veranderen.“
Talisma was named a winner in the SSPA's Offer Management Innovation category. In 2007, “Value Added Support” is a core SSPA message, and leveraging service interactions to increase revenue is a key part of this message. Companies recognized for Offer Management Innovation are delivering solutions that enable up-sell and cross-sell in a variety of customer situations (B2B and B2C) and channels (assisted and unassisted), helping support organizations contribute to the company’s revenue goals.
“Talisma is proud to be acknowledged once again by the SSPA for our efforts to truly improve the overall customer experience,” said Dan Vetras, President & CEO of Talisma. “Proactive service is where this industry is headed, and we’re excited to be at the forefront of this transition. The Real-Time Offer Engine in the new Talisma CIM 8.0 is a powerful solution that businesses will appreciate as it helps turn contact centers into profit centers.”
This is the second SSPA Innovator award that Talisma has won over the past year. The first award for Optimization Innovation recognized Talisma Answer, the complementary product to Talisma Email. Talisma Answer provides agents with a more detailed understanding of customer emails so they can provide more relevant personalized responses in less time.
More information on the SSPA Best Practices Conference and SSPA Recognized Innovators can be found at
www.thesspa.com.
About the SSPA
As the industry’s foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International and the Electronic Supply Chain Association. For more information, visit
www.thesspa.com.
Talisma
Talisma levert wereldwijd Customer Interaction Management (CIM) oplossingen waarmee organisaties een echt onderscheidende online ‘customer experience’ kunnen waarmaken. Talisma CIM stelt organisaties in staat om hun customer service processen te optimaliseren, klanttevredenheid te verhogen en kosten te verlagen. De oplossingen van Talisma integreren de mogelijkheden van e-mail, telefoon, chat en selfservice met een krachtig en volwassen web services platform, uitgebreide analyse-tools en een knowledgebase voor het hele systeem. De oplossingen van Talisma zijn schaalbaar naar behoefte en hebben zich in de praktijk bewezen. Voorbeelden van Talisma klanten in de Benelux zijn: ANWB, Demon Internet, Toyota, SURFnet en Stichting Infofilter. Internationale klanten van Talisma zijn onder meer:: AOL, Aviva, Banque Populaire, Betdaq, Canon, ChevronTexaco, Citibank, Dacorum Borough Council, Daimler-Chrysler, Dell, DHL, E.on, EPSON, Ericsson, Intuit, John Lewis, Microsoft, MWB, Pitney Bowes, Siemens, Sony, Sprint, NHS University Hospital of Leicester and Xchanging. Meer informatie vindt u op
www.talisma.com.