Hong Kong, February 14, 2007 – Talisma® Corporation (
www.talisma.com), the market leader in Customer Interaction Management (CIM) solutions, today announced the opening of its East Asian regional headquarters in Hong Kong. The new office, Talisma Corporation HK Ltd, will become the company’s regional headquarters for the whole of East Asia.
By establishing an office in the region, Talisma will expand its sales, marketing and delivery reach to cover Hong Kong, Mainland China, the Philippines, Korea, Malaysia, Thailand and Vietnam. Customers within these markets will be able to purchase Talisma’s complete suite of CIM products which includes: Knowledgebase, Email, Chat, Phone and VoIP.
Talisma currently operates in 33 countries worldwide and offers language support for 12 languages. Talisma’s comprehensive interaction management suite fully integrates online communication channels including email, chat, VoIP, Web self-service, and telephony with robust business process functionality and third party data integration capabilities. Deployed onsite or on-demand and built on a secure, scalable platform, Talisma equips organisations with the latest customer-centric communication solutions resulting in clear competitive advantages.
At the opening ceremony, James Dwyer, Director of East Asia for Talisma, said, “Hong Kong businesses are realizing that customer interactions should not be limited by traditional communications channels. Talisma’s CIM solutions enable businesses to deliver a truly exceptional customer experience and to take advantage of business opportunities and improve operational efficiencies.”
Dwyer continued, “Hong Kong’s dynamic commercial environment, sophisticated infrastructure, highly motivated workforce and geographical location provide an unbeatable springboard to support Talisma’s operations in the East Asian region.”
The Associate Director-General of Investment Promotion at Invest Hong Kong, John Rutherford, welcomed the arrival of Talisma to Hong Kong. He said, “Hong Kong’s central location, the availability of high quality IT professionals, and superb telecommunications infrastructure are among the city’s many attractions for IT companies, especially those with a regional perspective. The establishment of Talisma’s regional headquarters here is a vote of confidence in Hong Kong as a strategic base for the company’s ambitious expansion plans. I wish Talisma every success in its future business development in Hong Kong and the region.”
Over Talisma
Talisma levert wereldwijd Customer Interaction Management (CIM) oplossingen waarmee organisaties een echt onderscheidende ‘customer experience’ kunnen waarmaken. Talisma CIM stelt organisaties in staat om hun customer service processen te optimaliseren, klanttevredenheid te verhogen en kosten te verlagen. De oplossingen van Talisma integreren de mogelijkheden van e-mail, telefoon, chat en selfservice met een krachtig en volwassen web services platform, uitgebreide analyse-tools en een knowledgebase voor het hele systeem. De oplossingen van Talisma zijn schaalbaar naar behoefte en hebben zich in de praktijk bewezen. Voorbeelden van Talisma klanten in de Benelux zijn: ANWB, Demon Internet, Toyota, SURFnet en Stichting Infofilter. Internationale klanten van Talisma zijn onder meer: Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, Ford, HGTV, Intuit, University of Alabama, Microsoft, Pitney Bowes, Siemens, Sony, Sprint en het Amerikaanse Ministerie van Buitenlandse Zaken. Meer informatie vindt u op
www.talisma.com.