Nieuwegein – Avaya, Inc. (NYSE: AV), leverancier van communicatieapplicaties, -netwerken en -diensten aan de zakelijke markt, introduceert nieuwe versies van haar IP-telefonie-, messaging- en contactcentersoftware. De nieuwe MultiVantage-oplossingen van Avaya spelen in op zakelijke communicatiebehoeften en maakt de weg vrij voor de integratie van toekomstige technologie, zoals SIP (Session Initiation Protocol).
Nieuwe mogelijkheden van de ge-update softwareversies die onderdeel zijn van de Avaya-suite van MultiVantage Communications Applications:
- Verbeterde continuïteit – Optimale continuïteit van IP-communicatie voor vestigingen met meerdere locaties en met maximaal 2.400 medewerkers. Daarnaast blijven IP-gesprekken behouden tijdens netwerkproblemen en is callcenterdata terug te halen.
- Uitgebreide SIP-ondersteuning – Nieuwe SIP-verbeteringen voor de IP-telefonie- en messaging-software van Avaya, waaronder verregaande interoperabiliteit met oplossingen van verschillende leveranciers, inclusief volledige SIP-ondersteuning van Cisco IP-telefoons. Daarnaast omvat de IP-software van Avaya nu ook SIP zonder extra kosten en worden twee keer zoveel SIP-sessies ondersteund.
- ‘Hot Desking’-mobiliteit – Medewerkers kunnen eenvoudig de persoonlijke opties van hun deskphone meenemen naar welk andere telefoon dan ook.
- Verbeterde applicatiebeveiliging – mogelijkheden voor betere encryptie en authenticatie van binnenkomende gesprekken vanuit de Application Enablement Services. Ontwikkelaars kunnen hiermee veiliger en betrouwbaarder op webservices gebaseerde applicaties creëren.
Hieronder vindt u het volledige Engelstalige persbericht.
Voor meer informatie:
Lammers van Toorenburg Benelux PR
Stella Jansen
Tel: 030 656 50 70
avaya@lvtpr.nl
Avaya IP and SIP-Powered Solutions Accelerate Enterprise Evolution to Intelligent, Open Communications
New Versions of IP Telephony, Messaging and Contact Center Software Provide Enhanced Communications in a More Reliable, Survivable and Open Environment
BASKING RIDGE, N.J. – Avaya Inc. (NYSE:AV) today launched new versions of its industry-leading IP telephony, messaging and contact center software. The software helps businesses benefit from a more reliable, open enterprise communications foundation supporting enhanced employee and customer communications. New and unique capabilities of the software can help organizations increase business continuity with advanced call preservation, improve mobility with new virtual workspace features, and drive greater investment protection of multivendor technologies with expanded Session Initiation Protocol (SIP) support.
New capabilities of the software releases – part of Avaya’s suite of IP-based MultiVantage™ Communications Applications – include:
- Enhanced Survivability: Greater business continuity of IP communications extends to large remote locations of up to 2,400 people. Also, during network failures, IP calls can remain preserved with full functionality, and call center data can be retained and accurately reported.
- Expanded SIP Support: Avaya’s IP telephony and messaging software gain new SIP enhancements, such as expanded multi-vendor interoperability, including full SIP support of Cisco IP phones. Also, Avaya’s IP software now includes SIP without additional fees, and doubles the number of SIP sessions supported.
- “Hot Desking” Enterprise Mobility: Workers can easily move their personal office phone capabilities to another phone anywhere in a business for instant set up of a virtual workspace.
- Greater Security for Applications: Broadened encryption and authenticated call control of Application Enablement Services help developers create more secure, reliable Web services-based applications.
Included in today’s updates is the new version of Avaya’s flagship IP telephony software, Avaya Communication Manager, which delivers solutions for improving survivability of large remote offices in the most cost-effective way. Working with Communication Manager, the Avaya S8500 Media Server can now act as a local survivable processor (LSP), ensuring business locations of up to 2,400 people have continuous IP communications if a network is disrupted or fails. This is an increase from 450-person support. Another new capability, IP Media Resource Duplication, advances survivability by ensuring IP phone calls remain working with full functionality (i.e., transfer, conferencing) during network or hardware failures. Additional survivability benefits include a unique capability for contact centers so that during network outages, customer data will continue to be collected, and can be reconsolidated after recovery to maintain accurate customer reporting.
Communication Manager also introduces a new enterprise mobility enhancement for “Hot Desking,” a capability that lets workers move all of their personal phone capabilities to another phone in the business and on another system in the network. The feature lets employees set up a virtual workspace in any business location, such as a remote office in another state, simply by logging into any desktop phone. Upon logging in, the phone will upload the user’s profile and speed dial contacts, and make it appear as if they at their usual desk.
"As IP telephony matures, the solutions most beneficial to businesses are those that deliver value-adding features available through a communications system based on a highly survivable and reliable architecture design,” said Allan Sulkin, president, TEQConsult Group. “Avaya’s new MultiVantage solutions demonstrate its long term and consistent leadership in this market space by placing a priority on business needs, while offering flexible pathways to integration of future technologies, such as SIP.”
Avaya’s SIP and SOA Capabilities Tap the Full Potential of Open Communications
The Avaya Converged Communications Server includes Avaya SIP Enablement Services that let businesses integrate open, presence-based SIP functionality for real-time communications. The Converged Communications Server also includes Avaya Application Enablement Services, which delivers Communication Manager application protocol interfaces (APIs) and Web services to help developers design new applications for a service-oriented architecture (SOA).
Avaya SIP Enablement Services are now available to Communication Manager users without additional licensing fees, allowing businesses to easily and cost-efficiently integrate SIP applications with more devices. To help businesses save money through investment protection, Avaya’s SIP solutions can support a broader range of multi-vendor SIP end points. Avaya now provides full support of Cisco IP phones, which can be integrated with Communication Manager to deliver Avaya telephony features to these phones using SIP. Additionally, Avaya doubles the number of SIP sessions supported by Communication Manager, letting companies deploy more SIP phones and take greater advantage of SIP-based connectivity to public networks of service providers.
Avaya Application Enablement Services increase security and survivability to give application developers a more reliable and survivable environment for developing Web services-based applications. Improvements include broader application security and enhanced encryption, as well as an increase in transport link resiliency so applications can remain preserved and uninterrupted during network outages of up to 30 seconds.
“More businesses are implementing an IP-based intelligent communications environment in which open technologies supporting SIP and service oriented architectures will help companies sharpen their competitive edge,” said Michael Thurk, Avaya’s senior vice president and president, Global Communications Solutions. “To help organizations reach their goals, Avaya provides a survivable, scalable and open environment for IP communications today, along with a rock-solid, SIP-enhanced foundation that evolves as a business grows.”
WFI Uses New Avaya Solutions to Improve Business Continuity, Investment Protection with SIP
An Avaya customer using the new version of Avaya Communication Manager is WFI, an independent provider of network engineering and deployment services for large wireless carriers. Using the new software, WFI can turn its Avaya S8500 Media Server into a local survivable processor, helping to maintain WFI’s IP voice communications when the network goes down. This will keep WFI’s employees, including construction managers, executives and network engineers, in continuous communications even under the most demanding disaster recovery scenarios, enabling WFI to better serve the 24/7 needs of their customers.
Avaya’s SIP solutions also help WFI users to more easily and cost-effectively integrate advanced SIP communications using their existing infrastructure in a multi-vendor environment.“We are a company that has grown through acquisition in recent years,” said John Jensen, director, Corporate Telecommunications, WFI. “We’ve inherited a number of disparate systems and Avaya lets us use SIP to bridge together all of the acquired systems so that they work together in the most cost-effective manner. Avaya’s SIP solutions enable us to use our existing phones with newer advanced solutions in order to protect our investments, while evolving to a more intelligent communications environment with enhanced user experiences.”
More Avaya Upgrades: Modular Messaging 3.0 Gains SIP, Call Center 3.1 Enhances Routing Avaya also updated its messaging and contact center software today. They are:
Avaya Modular Messaging 3.0, the company’s industry-leading messaging platform providing unified access to voicemails, emails and fax messages via phone or PC, now integrates with SIP networking. SIP integration enables direct connectivity between Modular Messaging and SIP phones, reducing system resources, lowering implementation costs and increasing the number of messaging sessions supported per server. Modular Messaging 3.0 also provides an easier, more convenient way to configure and manage mailbox options via PC – such as new greeting creation, personal distribution lists, and mobility options – by now giving users the ability to do this via Web browser. Additionally, Avaya includes new support for the OCTEL® SERENADE® telephone user interface, completing Avaya’s support of the leading interfaces to provide consistent interoperability and a flexible migration path across messaging platforms. Other key advancements include centralized management across 75 time zones and increased support of simultaneous email sessions on a single server.
Avaya Call Center 3.1, from the company’s award-winning Customer Interaction Suite, serves customer sales and service needs through automatic call distribution technology. Significant Avaya Call Center enhancements include improvements to its privacy capabilities. The company offers more classes of restriction (up from 99 to 999) and improved routing capabilities, doubling the number of separate routing rules to 2,000 vectors. This provides better management of customer inquiries by directly routing them to the most effective agent, in the fastest manner, especially across highly-distributed virtual IP contact centers.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable IP telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:
www.avaya.com.