Oracle presenteert nieuwe operationele dashboards voor Oracle's PeopleSoft Enterprise CRM

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Oracle Announces New Operational Dashboards for Oracle’s PeopleSoft Enterprise CRM

First CRM Applications on Oracle® Fusion Middleware Provide Enhanced Capabilities to Monitor, Analyze and Act on Business Information with Oracle Business Activity Monitoring
 
ORACLE OPENWORLD, SAN FRANCISCO, Sept. 21, 2005 – Oracle today announced Oracle’s PeopleSoft Enterprise CRM Operational Dashboards, the first Oracle® applications released on Oracle Fusion Middleware and further evidence of Oracle’s ongoing commitment to the PeopleSoft Enterprise customer base.  Leveraging Oracle Business Activity Monitoring (BAM), PeopleSoft CRM Operational Dashboards provide personalized dashboards that will enable operational managers to continuously monitor performance against the goals of the enterprise, analyze exceptions and take corrective action for immediate impact.  PeopleSoft CRM Operational Dashboards deliver on Oracle’s strategy to help companies achieve greater business insight by embedding actionable intelligence within transaction system.
 
This upcoming release includes five new CRM dashboards for sales, service, order capture, help desks for Information Technology (IT) and help desks for human resources.  Using Oracle BAM, each dashboard provides pre-defined key metrics, analysis and actions directly to front-line managers to help them execute informed and proactive business decisions, without having to rely on the IT department to run reports or query customer information.   The result is relevant, real-time and actionable business insight that helps increase revenue, improve efficiency and reduce costs in the enterprise.

“Users are struggling to find a solution that provides them business insight into the events and metrics that are most meaningful for their line of business,” said Research Director at Gartner, Gareth Herschel.   Business managers need to quickly respond to shifts in business trends and resource issues as they occur - not days or weeks later “The next generation of analytic applications will enable managers to effectively monitor performance, analyze issues, and take action for immediate impact.”
 
Provide Accurate and Timely Decisions
Front-line managers need information to make decisions on the fly, but traditionally do not have access to relevant information without the help of IT, decreasing data timeliness and increasing the IT backlog.  With PeopleSoft CRM Operational Dashboards, business managers can easily define and modify their own dashboard pages to monitor key business activities with real-time operational insight across multiple CRM systems. From a standard Web browser, they can access and monitor sales, marketing and service performance with rich data visualizations, drill-down on performance metrics for transactional details and leverage seamless, real-time integration into CRM applications to turn analysis into action. For example:

Oracle’s PeopleSoft Enterprise Sales Dashboard provides real-time visibility into revenue attainment, pipeline status and sales-team performance that will allow sales managers to optimize time allocation based on the value of the account, identify revenue shortfalls and proactively manage pipeline for increased attainment;

Oracle’s PeopleSoft Enterprise Order Capture Dashboard monitors order status, revenue quotas and order throughput to help companies identify orders in progress, eliminate bottlenecks and proactively manage revenue streams; and,

Oracle’s PeopleSoft Enterprise Service Dashboard, HelpDesk Dashboard and HelpDesk for Human Resources Dashboard, track up-to-the-second case and e-mail throughput, service-level adherence and agent and group caseload levels, allowing companies to increase call-center productivity and optimize for customer satisfaction and resource utilization.

“With this new offering of PeopleSoft CRM Operational Dashboards powered by Oracle BAM, you have a proven architecture that supports enterprise-level users with unmatched performance and scalability,” said Vice President, Applications Strategy at Oracle, Barbry McGann.  “Business managers will have an invaluable tool to reduce cost of ownership and make informed decisions more quickly.”
 
Reduce Cost of Ownership with Proven Architecture
Business managers using PeopleSoft CRM Operational Dashboards can reduce cost of ownership with a proven architecture that supports enterprise-level users with superior usability, performance and scalability – critical elements that business managers need to make more informed, faster and effective operational decisions. PeopleSoft CRM Operational Dashboards are delivered via the Oracle BAM platform that provides a rich, dynamic and completely thin-client interface for viewing, defining and managing real-time operational dashboards.  Unlike traditional query-based analytic applications, the event-driven architecture of Oracle BAM, enables dashboard deployments to thousands of users with more efficient utilization of the hardware investment and ensures dashboard users view real-time operational information.

Only Oracle is delivering an integrated BAM strategy across its applications and technology platform.  Included with each operational dashboard is a full set of Oracle BAM tools for modifying or extending the underlying data-access maps, data models and metrics for Operational Dashboards.
 
Availability
PeopleSoft CRM Operational Dashboards are scheduled tobe generally available by end of calendar year 2005.

Oracle
Oracle is 's werelds grootste leverancier van bedrijfssoftware. Voor meer informatie: www.oracle.com

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Trademarks
Oracle, JD Edwards and PeopleSoft are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

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Marieke van Zuien van LEWIS Communicatie BV
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