Getronics Australia today signed a three-year EUR 6.5 million ICT services contract with The Department of Family and Community Services (FaCS), which will better meet the current needs of the department’s 1800 staff.
The Secretary of the department, Mark Sullivan, welcomed the new partnership with Getronics, which leads the way in the Australian Government’s commitment to outsource and improve business partnerships. “This contract will benefit FaCS by providing better value for money and improved service levels across a range of ICT services,” Mr Sullivan said.
The services include:
* Helpdesk;
* Desk-side support;
* General management of the ICT infrastructure; and
* General advice on service improvements and ICT strategy.
Services will be provided by Getronics employees located on-site at FaCS offices and via the company’s Enterprise Service Centre in Sydney. The project will begin with a three-month transition phase, commencing in early April 2004.
About Getronics
With approximately 22,000 employees in over 30 countries and ongoing revenues of EUR 2.6 billion in 2003, Getronics is one of the world's leading providers of vendor independent Information and Communication Technology (ICT) solutions and services. Getronics today combines the capabilities of the original Dutch company with those of Wang Global, acquired in 1999, and of the systems and services division of Olivetti. Getronics is ranked second worldwide in network and desktop outsourcing and fourth worldwide in network consulting and integration (Source: IDC 2002-2003). Getronics designs, integrates and manages ICT infrastructures and business solutions for many of the world's largest global and local companies and organisations, helping them maximise the value of their information technology investments. Getronics headquarters are in Amsterdam, with regional offices in Boston, Madrid and Singapore. Getronics’ shares are traded on Euronext Amsterdam ("GTN"). For further information about Getronics, visit www.getronics.com
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