Corel Announces Siebel Validation, Joins Siebel Alliance Program

Siebel Systems is using iGrafx software to create process diagrams that detail the business processes supported by Siebel eBusiness Applications. The integration enables users to link directly from specific process steps to the relevant screen in the Siebel application.

iGrafx® is a range of software tools and services from Corel that enables users to visualise, document, analyse and improve business processes. Users of iGrafx tools create process maps and other business diagrams that, when modelled and analysed, can lead to competitive advantage through shorter cycle times, optimised resources and reduced costs.

Using iGrafx software, Siebel Systems has developed, and is distributing to its customers, more than 800 business process diagrams as a key component of its Business Process Solution Set. Siebel Systems provides organisations with a proven set of industry-specific business processes enabled in customer relationship management (CRM), partner relationship management (PRM) and employee relationship management (ERM) applications software, allowing corporations to sell to, market to, and serve customers across multiple channels and lines of business. With this validation, customers of Siebel Systems and Corel can now benefit from an integrated business process approach to deploying Siebel eBusiness Applications.

The integration of iGrafx software with Siebel Systems' business process solutions allows users to improve the ROI of their CRM, PRM, and ERM implementations by utilising business processes linked to and supported by Siebel applications. Siebel Systems' customers who use Corel's iGrafx solutions will be able to review, modify, adapt and manage their business process diagrams on an ongoing basis to reflect their business needs. The Business Process Solution Set enables customers to deploy more Siebel application "out-of-the-box functionality," reducing implementation time and lowering total cost of ownership. The iGrafx process management software used by Siebel Systems' customers will be supplied by Corel or Corel-approved resellers. Siebel Systems will promote the Business Process Solution Set to its 3,500+ customers.

"Siebel Systems has unrivaled expertise in CRM business processes and has worked to develop specific customer processes for 20 industries. Their process-oriented approach to CRM solidifies their commitment to customers' competitive advantage," said Brian McCarthy, Director of Business Development for iGrafx at Corel. "The combination of Siebel's industry-leading eBusiness applications software and the powerful capabilities, flexibility and ease of deployment from the iGrafx product suite enables customers to rapidly implement best-practice business processes throughout their organisation."
        
"After reviewing the possible options to document our business processes for the purpose of sharing this information with our customers, the Corel iGrafx solution was a clear choice," said Ken Pulverman, Product Line Manager of Siebel Systems' Business Process Solutions Team. "The tool's simple yet powerful interface allowed us to scale a virtual organisation of more than 100 process developers and deploy our processes for use with customers throughout our 6,000-person organisation. Most importantly, the Corel iGrafx format provides us with a simple solution to communicate the value proposition and process-based functionality of our applications to our customer base, while providing them with an enterprise solution [Process Central] to manage their own library of business processes."

Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By choosing Siebel eBusiness Applications and validated partner solutions, Siebel Systems' customers can pursue a best-of-class software acquisition strategy. Additional documentation is available on the Siebel Partner Directory at www.siebel.com/partners/dir/directory.shtm.

For more information about iGrafx and how it is being deployed to Siebel Systems' customers, please visit www.corel.com/siebel.

Corel Corporation
Corel Corporation is een vooraanstaand technologiebedrijf dat zich sinds 1985 specialiseert in de ontwikkeling van hulpmiddelen voor het creëren van content en het beheren van bedrijfsprocessen, alsmede op XML gebaseerde bedrijfsoplossingen. Het bedrijf heeft zich tot doel gesteld om consumenten en zakelijke klanten in staat te stellen om visuele content te creëren, uit te wisselen en te gebruiken op manieren die altijd relevant en accuraat zijn. Het hoofdkantoor van Corel is gevestigd in Ottawa, Canada. Corel is genoteerd aan de NASDAQ Stock Market ('CORL')en de Toronto Stock Exchange ('COR'). Voor meer informatie: www.corel.com.

Voor meer informatie:
Monogram Communication Strategies (MCS) BV
Jan Faber
Tel: 023 - 562 82 08
janf@monogram.nl

Corel support voor consumenten: 0800 - 0222084, voor resellers: 0346 - 558181