SAN MATEO, Calif. - April 14, 2003 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of multichannel eBusiness applications software, today announced that it has received top honors for CRM excellence in META Group's second annual METAspectrumSM vendor analysis for Customer Relationship Management (CRM) Application Suites.
META defines CRM applications as software comprised of operational, analytical, and collaborative capabilities that help manage and optimize customer relationships. Specifically, CRM suites enable users to manage customer-related information and data; automate front-office business processes across sales, marketing, and service; optimize customer transactions and interactions; and understand customer behavior patterns.
"The results of our CRM Application Suites evaluation mirror the criteria we use in helping our clients choose a CRM solution that meets their unique requirements," said Steve Bonadio, Senior Program Director, META Group, Inc. "In our 2003 evaluations, we found that vendor technology and products, awareness and reputation, and financial viability are among the most critical factors to customer success and for CRM market leadership."
META is raising the standard for customers' CRM assessment and purchase decisions by providing one of the most in-depth CRM evaluations in the information technology market today. META analysts use a variety of sources to generate their vendor ratings, including vendor surveys, customer references, META research data, and the analysts' collective experience in covering the CRM market.
"With its comprehensive evaluation criteria spanning all facets of CRM-from technology and industry focus to market share and financial strength-META's evaluation sets the highest standards for CRM technology providers," said David Schmaier, Executive Vice-President, Siebel Systems. "It is this rigorous analysis of CRM application suites that has allowed Siebel System's to maintain its sole leadership position in the 2003 CRM METAspectrum ranking."
Proven Customer Success
Siebel Systems' integrated family of eBusiness applications enables organizations to maximize their return on investment through the deployment of hundreds of industry-specific, customer-driven best practices for CRM. For example, through 3Com's deployment of Siebel Sales, Siebel PRM, Siebel Marketing, and Siebel Service to thousands of users, 3Com achieved a cost savings of $3 million per year. In addition, 3Com improved the efficiency of its demand generation, opportunity management, and lead conversion rates in concert with thousands of partners and resellers.
"Deploying Siebel technology across our sales, marketing, and service enterprise has allowed 3Com to consolidate 60 databases into a single data repository," said Ari Bose, CIO 3Com Corporation. "This has dramatically improved our data quality, sales productivity, and, most importantly, our ability to respond to the needs of our customers and partners."
Thousands of global leaders across all industries have selected Siebel Systems as their CRM standard, including Abbey National plc; American Century Investments, Inc.; Aventis Pharma Deutschland GmbH; Bank of America Technology Operations, Inc.; The Boeing Company; Carnival Cruise Lines; Cisco Systems, Inc.; Credit Suisse Asset Management; DHL Worldwide Express, Inc.; Dresdner Bank AG; GlaxoSmithKline Research & Development Ltd.; Hewlett-Packard Company; Hoffman-La Roche AG; Intuit, Inc.; Lockheed Martin Corporation; Maytag Corporation; Mitsubishi Motor Sales of America, Inc.; Nissan North America, Inc.; The Pep Boys; Royal Bank of Canada; Royal Caribbean Cruises, Ltd.; Sallie Mae, Inc.; Schering-Plough HealthCare Products, Inc.; Telecom Italia Mobile SpA; Verizon Global Solutions, Inc.; and Warner Home Video.
The complete METAspectrumSM vendor analysis for Customer Relationship Management (CRM) Application Suites can be found at http://www.siebel.com/pr/meta
About Siebel Systems
Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.
METAspectrum Disclaimer
Copyright © 2003 META Group, Inc. All rights reserved. Permission to reproduce this research has been granted by META Group, Inc. Any further reproduction or redistribution of this research in any form without prior written approval is prohibited. METAspectrum is META Group's independent evaluation of a technology market, representing marketplace characteristics at a given time and are subject to change without notice. META Group's permission to reproduce this evaluation should not be deemed to be an endorsement of any company or product. META Group research is intended to be one of many information sources and decision-makers should not rely solely on the METAspectrum evaluation for making solution choices. META Group expressly disclaims all warranties, express or implied, including but not limited to fitness of this research for a particular purpose or merchantability.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
Meer informatie:
Sandra Wasseur
Marketing Director Northern-Europe
Siebel Systems
Telefoon: 020-5401000