CM.com appoints Brian Manusama as Chief Strategy Officer
CM.com appoints Brian Manusama as Chief Strategy Officer CM.com, a global Conversational Commerce platform, has appointed Brian Manusama as Chief Strategy Officer (CSO) and Member of the Executive Committee as of the start of May 2021. The CSO position has been newly created, which further emphasizes the importance of CM.com’s global expansion strategy.
Prior to CM.com, Brian was Senior Director Research and Advisory at Gartner, a global technology research and advisory company. Over eight years, he counselled thousands of business and IT leaders on Conversational AI, SaaS, Customer Engagement and Customer Experience (CX). KMS Lighthouse recently recognized Brian as one of the Top 12 Customer Experience Leaders to look out for in 2021.
Brian Manusama (Dutch: 1969) has over thirty years of experience in the tech industry both as an international manager and as entrepreneur. He has held various senior tech leadership roles within ABN AMRO Bank, Atos Origin and Gartner.
Brian Manusama, CSO CM.com: “Businesses across various sectors are now in the midst of an accelerated digital transformation. They are all exploring new virtual ways to engage with consumers through intelligent, personalized and seamless experiences. CM.com is uniquely positioned to help these companies provide flexible, composable and digital end-to-end products and solutions across their entire customer journey. CM.com’s SaaS-platform, its very strong customer focus and growth mindset impressed me deeply. I am very excited to join the leadership team to further drive CM.com’s international growth ambitions and share its unique story.”
Jeroen van Glabbeek, CEO CM.com: “We are excited to have Brian join us and strengthen our core leadership team in this newly created role. He is a recognized tech industry leader and brings along the right capabilities and skills to further drive our fast-growth and global expansion strategy. He knows the worlds of virtual agents, chatbots, customer experience and artificial intelligence by heart. His profound market expertise and innovation mindset will help us to serve and expand our business both organically and through new acquisitions.”