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Datum: (33 dagen geleden)

CM.com achieves 61% Core Revenue Growth for Q4 and 55% for the Full Year 2020

Core gross profit up 88% in Q4 with gross margin increasing to 25%

Financial highlights Q4 2020
  • Core revenue1 grew by 61% to 
    € 43.2 million, organic core revenue growth was 51%
  • Core gross profit grew by 88% to 
    € 11.0 million, organic core gross profit growth was 50%
  • Core gross margin increased to 25%
    (Q4 2019: 22%)
Business highlights Q4 2020
  • Global launch of new SaaS proposition Mobile Service Cloud
  • Awarded an ‘Excellence in Telco Innovation’ by renowned independent market researcher Juniper Research and ‘Best Practices Competitive Strategy Leadership Award in the Conversational AI industry’ by Frost & Sullivan
  • 70 FTE added to support and drive
    continued growth
Financial highlights FY 2020
  • Total revenue grew by 47% to 
    € 141.6 million
  • Total international revenue grew by 49% to € 77.0 million
  • Core revenue grew by 55% to 
    € 134.4 million, organic core revenue grew by 49% to € 128.9 million
  • Core gross profit increased by 46% to € 32.0 million, organic core gross profit increased by 25% to € 27.4 million
  • Adjusted EBITDA came in at € 0.2 million positive
Business highlights FY 2020
  • CPaaS ‘Net Dollar Retention rate’2increased to 129% (FY 2019: 113%) and CPaaS enterprise churn3 limited to 4%
  • Launch of Rich Communication Services (RCS) in Germany and The Netherlands
  • Hub openings in USA, Kenya, Turkey, India, and Italy
  • Increase of 234 FTE to further scale the business and boost platform development
  • Three acquisitions bolstered our
    Conversational Commerce proposition

Message from the CEO

We continued to show strong volume and revenue growth in Q4 2020 resulting in a very successful year 2020 driven by growth in all regions. We won many new customers and increased our share of wallet with existing customers. Notably, we saw strong interest for WhatsApp Business messaging and smart digital solutions such as our Mobile Marketing Cloud and Mobile Service Cloud, which we introduced in Q3 and Q4 2020, respectively. These new and innovative mobile-first tools not only help enterprises to optimize their customer engagement, but truly lift customer care to the next level. The pandemic stimulated the demand for these easy to implement one-stop shop solutions.

Additionally, we made good progress with the rollout of our global expansion strategy. In 2020 we opened sales hubs in the USA, Kenya, Turkey, India, and Italy and invested heavily in our organization with new hires boosting both our sales and innovation power. While this puts pressure on EBITDA in the short run, we consider these steps an imperative for our continued high-pace growth and global expansion. The acquisitions of Global Ticket, CX Company and RobinHQ further enriched and strengthened our conversational commerce proposition.

In 2021, we will continue to focus on fast-growth and scaling our business. Despite the mixed short-term effects of the pandemic, this can be seen as an irreversible accelerator of the digital transition and the way companies interact with their customers. With our suite of mobile-first conversational commerce solutions, we are well-positioned to facilitate this transition.

Jeroen van Glabbeek
CEO CM.com
Laatste van CM  
CM.com to be included in the Amsterdam Small Cap Index

CM.com achieves 61% Core Revenue Growth for Q4 and 55% for the Full Year 2020

CM.com Acquires Dutch Fintech Company PayPlaza
Verstreken tijd: 33 dagen
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