Seamless integration of The Voice of O365 and CONTACTCENTER4ALL

Highlights

Easy onboarding via a The Voice of O365 self-service portal.
Contact Center functionality instantly available on in Microsoft365.
CC4Teams features operational faster than ever.

Seamless integration
ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent Teams direct routing competency, have announced the integration of services today.

The newly created services enable organizations to onboard and use CC4Teams quickly and easily in combination with Teams telephony services while maintaining the telco agreement. The cloud-based CC4Teams solution provides Microsoft Teams users and their organizations with extra functionalities required to create an omnichannel contact center – combining social media, webchat, and call offerings with powerful analytics. All of which can be used from any device with an internet connection. The enterprise-grade voice platform The Voice of O365 ensures safety and stability, allowing organizations to safely benefit from this integration.

"Especially at this time, where many companies still struggle with onboarding their contact center agents from home, a solution like this is needed to help provide business continuity. The onboarding process is quick and easy, lowering the threshold tremendously.”
Marcel Reuvers, CEO of ContactCenter4ALL

"This e integration service is also still available for companies that are using Skype for Business; in essence, our platform offers the ability to turn Microsoft 365 | Office 365 into a fully-fledged PBX in the cloud.”
Jeroen Andre de la Porte, CEO of The Voice of O365

About The Voice of O365
SoftApp – headquartered in Amersfoort – the Netherlands, is an international cloud service provider of cutting-edge Unified Communications and Collaboration solutions that enable small, medium, and large enterprise organizations to use Microsoft 365 or Microsoft Office 365 as fully-fledged PBX in the cloud. SoftApp sells her solutions under the brand name; The Voice of O365. For more information, visit: https://www.softapp.cloud/ or https://www.thevoiceofo365.com/

About CONTACTCENTER4ALL
With CC4ALL your Contact Center is wherever you want it to be! Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice, any time of the day. Just add CC4ALL to Microsoft Teams, Microsoft Dynamics or Microsoft Skype for Business, and you are ready for the future.

Give your Contact Center some space! All you need is WiFi and Microsoft Office 365, and your Contact Center Agents can work wherever they need or want to. No boundaries use your browser as a phone. Simply plug in your headset and start working! Your customers can connect with you on any channel and your system will recognize that customer, and route them to the best available agent.
For more information, visit: https://contactcenter4all.com/

Media contacts
Sales department, SoftApp
sales@softapp.cloud
Phone nr.: +31 85 7735300

Marketing, ContactCenter4ALL
marketing@contactcenter4all.com
+31 8826 80700

	Barracuda introduceert tool om malware te vinden in Microsoft 365 en datalekken te voorkomen

	SoftApp adds a native to Teams Contact Center solution to her The Voice of O365 cloud offering

	BlackBerry UEM verbetert integratie met Microsoft 365

	KONE versterkt zijn partnerschap met Orange Business Services en migreert zijn contact center infrastructuur naar de cloud

	Avaya ontvangt zeshonderdste patent voor contactcentertechnologie

	SoftApp adds a native to Teams PC Operator Console to her The Voice of O365 cloud offering.

	CC4Skype is nu CONTACTCENTER4ALL

woensdag 20 oktober 2021
	INTERCONNECT OPENT HAAR DEUREN TIJDENS NATIONALE DATACENTER DAG 2021

	Sam Media lanceert XR Academy, een pakkend e-learning product in extended reality

	NetApp vereenvoudigt en versnelt digitale transformatie voor klanten via partnerships met gerenommeerde public cloud-aanbieders

	NetApp breidt hybrid cloudportfolio verder uit; organisaties halen meer rendement uit de cloud

	Jamf biedt nieuwe oplossingen voor een veilige en gebruiksvriendelijke Apple-ervaring op het werk

	Eaton lanceert de volgende generatie UPS met de 5PX Gen2

	VSL rondt kalibratieproef met waterstof verrijkt aardgas succesvol af

	TA505 keert terug met nieuwe FlawedGrace-variant

	Aruba introduceert de volgende generatie switching-architectuur

	Oostenrijkse ruimtevaartorganisatie simuleert Marsmissie met netwerktechnologie van LANCOM

	GeONE voor tweede keer op rij Global M-Files Partner of the Year

	Ruimtevaartorganisatie CNES kiest Orange Business Services om zijn data-centrische strategie te transformeren met Cloud-based data lake

	HashiCorp werkt samen met Microsoft aan veilige remote access oplossingen voor Azure Active Directory

	Beyond Identity lanceert Secure DevOps: deze koppelt broncode aan veilige ondertekenings-sleutel

	GO Sharing breidt uit naar Turkije en start met 300 elektrische deelscooters in Istanbul
19 oktober 2021
	Cyber Inc. en NewChannel bundelen de krachten in security awareness

	CEO Henny Hilgerdenaar vertrekt bij ICT-dienstverlener Ctac

	Conscia neemt VMware-specialist RedLogic op in de Conscia Groep

	Unit4 organiseert tweede editie van het Experience 4U-evenement

	Workday: al bijna 1000 klanten live met Skills Cloud

	Seamless integration of The Voice of O365 and CONTACTCENTER4ALL

	CC4Skype is nu CONTACTCENTER4ALL

	Beter maken zit in het DNA van Perspectief

Seamless integration of The Voice of O365 and CONTACTCENTER4ALL

Exciting news for Contact Centers.